ADVISORY/Envision Telephony Highlights Solutions for Agent-Focused Contact Centers at Call Center & CRM Solutions Conference & Exposition 2002.Business Editors, High-Tech high-tech also hi-tech adj. Informal Of, relating to, or resembling high technology. high-tech Adjective same as hi-tech Adj. 1. Writers ADVISORY...For Tuesday Tuesday: see week. and Wednesday Wednesday: see week. (Feb. 12 - Feb. 13) Call Center & CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions 2002 --(BUSINESS WIRE)
WHAT: Join Envision Telephony at Call Center & CRM Solutions
2002 in booth No. 1533 to learn more about agent
development solutions for today's agent-focused contact
center. In a demanding and dynamic contact center
environment, organizations that implement strong
coaching programs with personalized training, ongoing
feedback and motivation, ensure that customers always
experience superior service from confident,
knowledgeable agents.
Envision will showcase Click2Coach, a complete solution
that provides integrated quality monitoring, training
and motivation tools for developing effective,
well-trained agents. Envision will also host a brief
educational presentation, Learn from the Leaders - Best
Practices in Today's Contact Center, that illustrates
why agents are the key to developing strong customer
relationships and the steps involved in creating an
agent-focused contact center, as well as highlights
some leaders in the industry who have benefited from
focusing on their agents.
Additionally, customers and qualified leads will have
the opportunity to WIN BIG! Envision will be giving
away one Microsoft Xbox(TM) every hour to a lucky
winner.
WHEN: Call Center & CRM Solutions Exhibit Hours
Tuesday, February 12 10:30 am - 5:00 pm
Wednesday, February 13 10:30 am - 4:00 pm
WHERE: Call Center & CRM Solutions Conference &
Exposition 2002
Las Vegas Convention Center
Las Vegas, NV
Booth No. 1533
About Envision Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. Envision Telephony, Inc. is a leading provider of contact center software solutions that empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems businesses to maximize every contact with their customers. The company's patented solutions offer integrated quality monitoring, performance evaluation Performance evaluation The assessment of a manager's results, which involves, first, determining whether the money manager added value by outperforming the established benchmark (performance measurement) and, second, determining how the money manager achieved the calculated return and eLearning, providing easy-to-use tools for scheduling and recording customer interactions, evaluating agent skills and producing personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. training content. Envision introduced the first agent desktop interface for direct delivery of information, training and coaching. Envision Telephony's scalable products are used by some of the world's most customer-focused companies in a variety of industries including financial, utilities, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , software and insurance. Visit Envision Telephony on the Web at www.envisiontelephony.com. Envision Telephony and Click2Coach are trademarks of Envision Telephony, Inc. All other trademarks belong to their respective owners. |
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