ADVISORY/Envision Telephony Among Industry Leaders Participating in the 13th Annual Call Center Las Vegas Conference and Exposition.Business Editors/High-Tech Writers ADVISORY...for Tuesday Tuesday: see week. (Feb. 11) Call Center & CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions Las Vegas Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. 2003 --(BUSINESS WIRE)
What: Join Envision Telephony at Call Center & CRM Solutions 2003 in
booth #327 to learn more about Click2Coach agent development
solutions and how personalized training and coaching ensure
that customers always experience superior service from
confident, knowledgeable agents. Envision will showcase
Click2Coach(R) with SmartAgent(TM), the industry's first
intelligent delivery technology that offers a flexible method
for coaching agents at their desktop during the most
appropriate time. The company will also host a product
presentation in the Envision theater that illustrates how
Click2Coach helps organizations achieve optimum agent
performance and strong customer relationships.
Additionally, attendees will have the opportunity to hear from
Ron Strandin, Envision's vice president of marketing and sales
and a 20 year veteran in the call center industry, as he
presents "Workforce Optimization: 1+1=3" in the Application
Showcase Theater on Wednesday, February 12, at
11:00 am - 11:45 am. At this informative session, attendees
will learn how to utilize emerging workforce optimization
technologies to help agents be more productive, efficient and
effective.
Strandin will also participate in several conference sessions
including: the CCSF Executive Breakfast entitled "The Case of
Marketing vs. the Contact Center" on Tuesday, February 11,
8:00 am - 9:00 am; and "60 Ideas in 60 Minutes", a panel
discussion featuring industry veterans and experts who will
each share one idea for improving the call center every minute
of the hour, on Wednesday, February 12, 9:15 am -10:30 am.
When: Call Center & CRM Solutions Exhibit Hours
Tuesday, February 11 10:30 am - 5:00 pm
Wednesday, February 12 10:30 am - 4:00 pm
Where: Mandalay Bay Convention Center
Las Vegas, NV
Booth #327
About Envision Telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. Envision Telephony, Inc. is a leading provider of contact center software solutions that empower empower verb To encourage or provide a person with the means or information to become involved in solving his/her own problems businesses to maximize In a graphical environment, to enlarge a window to the full size of the screen. See Win Maximize windows. every contact with their customers. Since its founding in 1994, Envision has focused on improving the effectiveness and performance of contact center agents. The company's patented solutions offer integrated quality monitoring, performance evaluation Performance evaluation The assessment of a manager's results, which involves, first, determining whether the money manager added value by outperforming the established benchmark (performance measurement) and, second, determining how the money manager achieved the calculated return and eLearning, providing easy-to-use tools for scheduling and recording customer interactions, evaluating agent skills and producing personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. training content. Visit Envision Telephony on the Web at www.envisiontelephony.com. |
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