ADVISORY/Empirix Web Seminars Address Enterprise Need for Optimally Performing Web and Contact Center Applications.Business/Technology Editors ADVISORY... --(BUSINESS WIRE) Companies today are investing millions to enable their customers to conduct business via multiple channels - Web, voice, fax and e-mail. Empirix Inc., the leading provider of integrated test and monitoring solutions for Web, voice, and network applications, helps companies improve their competitive position through enhanced performance of those applications. Throughout December, Empirix is offering a number of expert-led Web events on quality performance management for both Web and voice applications. The online seminars will demonstrate how guaranteeing high levels of application and system performance and reliability can directly affect the overall success of an enterprise, resulting in improved customer relationships, reduced operating costs operating costs npl → gastos mpl operacionales and increased ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). . In these free, Web-based presentations, Empirix experts will share knowledge that enterprises can use to ensure the performance and success of their business-critical Web and contact center applications. The schedule is as follows: --Tuesday, December 4, at 2:00pm EST EST electroshock therapy. EST abbr. electroshock therapy "Detecting IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and Voice System Problems Before Your Customers Do" --Wednesday, December 5, at 10:00am and 2:00pm EST "Common System Bottlenecks - How to Isolate and Identify Them" --Thursday, December 6, at 2:00pm EST "Unified Approach to Web Performance with OneSight, Newest Monitoring Tool from Empirix" --Friday, December 7, at 10:00am and Thursday, December 13, at 2:00pm EST "Load Testing Load testing is the process of creating demand on a system or device and measuring its response. In mechanical systems it refers to the testing of a system to certify it under the appropriate regulations (LOLER in the UK - Lifting Operations and Lifting Equipment Over the Internet: Benefits, Considerations, Resource Requirements The components of a system that are required by software or hardware. It refers to resources that have finite limits such as memory and disk. In a PC, it may also refer to the resources required to install a new peripheral device, namely IRQs, DMA channels, I/O addresses and memory " --Monday, December 10, at 2:00pm EST "Enterprise JavaBeans See EJB. (specification, business, programming) Enterprise JavaBeans - (EJB) A server-side component architecture for writing reusable business logic and portable enterprise applications. EJB is the basis of Sun's Java 2 Platform, Enterprise Edition (J2EE). Performance Verification" --Tuesday, December 11, at 2:00pm EST "An Integrated Approach to Application Performance Management" --Wednesday, December 12, at 2:00pm "Call Centers to Contact Centers: Managing the Benefits and Challenges of Serving Customers through Multiple Contact Channels" --Tuesday, December 18, at 2:00pm "Your Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) Investment" WHERE: Access these free, live Web conferences right from your desktop. Registration form is located online at: http://webevents.empirix.com/ q42001. About Empirix Empirix is the leading source for test and monitoring solutions that measure end-to-end Quality of Experience (QoE) for Web and voice applications, contact centers and communications networks. Established by combining Hammer Technologies and RSW RSW Registered Social Worker RSW Resistance Spot Welding RSW Renegade Soundwave (band) RSW Royal Scottish Society of Painters in Watercolour RSW Refrigerated Seawater (fishing industry) Software, Empirix offers scalable, powerful testing products and services that reduce costs, shorten deployment time, enhance performance and strengthen revenue streams across today's rapidly converging e-communications channels. Empirix currently delivers product, services and support to 2500 customers worldwide, including corporate enterprises, leading telcos, Fortune 1,000 organizations, switch manufacturers and major dot coms. Headquartered in Waltham, Massachusetts, Empirix has offices throughout the United States, as well as in Europe and Asia. For more information, visit Empirix on the Web at www.empirix.com. For additional information about Empirix's testing and monitoring solutions, or to schedule a time to speak with a member of the Empirix executive management team, please contact Jessica Walsh at 617/520-9119 or via email at walsh@collaborative.com. |
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