ADVISORY/Davox to Host Web-Based Seminar with BenchmarkPortal; Free Seminar to Discuss Measuring Return on Investment in Contact Centers.Business/Technology Editors ADVISORY for Thursday Thursday: see week. (Dec. 13) --(BUSINESS WIRE) WHO: R. Scott Davis - director of research, BenchmarkPortal James F. Mitchell - senior vice president and chief technical officer, Davox Corporation WHAT: Davox Corporation (Nasdaq: DAVX), a proven provider of customer interaction management (CIM) solutions, will host a Web-based seminar to help contact center executives who face the challenge of measuring and enhancing the effectiveness of their contact centers. WHEN: Thursday, December 13, 2001 at 2:00 p.m. EST WHERE: To register for the seminar, please visit www.davox.com. WHY: Guest speaker R. Scott Davis, an expert on analyzing contact center effectiveness, will use examples from recent case studies to discuss the process of measuring contact center ROI. In addition, Jim Mitchell, Davox co-founder and chief technical officer, will draw on over 20 years of contact center experience to describe solutions to enhance ROI, including how to increase the number of correct contacts per hour and agent "talk time" per hour. About Davox Corporation Davox Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : DAVX) is a proven provider of customer interaction management solutions that help companies more effectively manage customer interactions via telephone, email and the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the . Davox solutions are used by more than 1,000 companies worldwide - including banks, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. firms, utilities and retailers - to provide premium customer service, and to successfully establish and build valuable customer relationships. For further information, visit the Davox Web site at www.davox.com. |
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