ADVISORY/Customer Relationship Management, Enterprise Analytics & Data Warehousing and Field Service Management Conference & Exposition Next Week in Boston.

Business/Technology Editors

ADVISORY...for Wednesday, June 19

ANDOVER, Mass.--(BUSINESS WIRE)--June 13, 2002

Where: Hynes Convention Center, Boston, MA (Press Room Provided)

Dates: June 19-21st

Expected Attendance: 2500-5000

To apply for press credentials: www.dci.com/pr/press

Further Conference info: www.dci.com

Customer Relationship Management Conference & Exposition

Customer Relationship Management (CRM) is the seamless coordination between sales, marketing, customer service, field support and other functions that touch your customer. The right CRM strategy integrates people, process and technology to maximize all of your relationships - with your day-to-day customers, distribution channel partners, internal customers and suppliers.

The Conference will feature a five segment CRM education program from skill development, to implementation and integration, product and application selection, advanced CRM functionality, and maximizing the value of your business information. This program lays CRM out from start to finish, detail to strategy. This is the most complete CRM education available, from the event company that has been providing the most effective CRM conference in the industry for more than 8 years. Featured speaker will be CRM guru Don Tapscott.

Enterprise Analytics & Data Warehousing Conference & Exposition

The conference will provide attendees with an understanding of enterprise analytics and how analytical applications, business intelligence and data warehousing technology are used to measure and monitor the business activities of an organization. By showcasing real-world examples and the latest technologies, attendees will learn how to maximize the benefits of their investment in this technology.

Field Service Management Conference Conference & Exposition

Recently, the role of field service management in an organization has changed focus from a cost center to a strategic line of business. A key challenge in today's business economy is the administration and coordination of field service management. The provision of full service to customers, adding value to both product sales and support, is an opportunity not be missed in today's tougher economy, thus becoming more service focused, rather than product centric.