ADVISORY/Customer Contact Week Opens in Chicago.Business/Technology Editors ADVISORY...for Tuesday Tuesday: see week. (Aug. 2) ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men Chicago Chicago, city, United States Chicago (shĭkä`gō, shĭkô`gō), city (1990 pop. 2,783,726), seat of Cook co., NE Ill., on Lake Michigan; inc. 1837. 2000 CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solutions Chicago 2000 Field Service Solutions Chicago Thousands of Products on Display; Steve Forbes For the boxer, see . Malcolm Stevenson "Steve" Forbes Jr. (born July 18, 1947), is the son of Malcolm Forbes and the editor-in-chief of business magazine Forbes as well as president and chief executive officer of its publisher, Forbes Inc. to Keynote keynote /key·note/ (ke´not) in homeopathy, the characteristic property of a drug that indicates its use in treating a similar symptom of disease. at 9:00 a.m. --(BUSINESS WIRE)
WHAT: Customer Contact Week, the largest presentation of
enterprise-wide solutions in one location opened today and will run
through Thursday at the McCormick Place Complex. Customer Contact Week
is the co-location of ICCM (International Call Center Management), CRM
(Customer Relationship Management Solutions) and Field Service
Solutions. The show floor will feature leading exhibitors showcasing
the latest software, equipment, technologies, applications and
services for call centers, help desks and the enterprise front office.
SHOW DATES AND HOURS:
Wednesday, August 2- Thursday, August 3, 2000
10:00 a.m. - 5:00 p.m.
WHERE: McCormick Place Convention Center, Chicago, IL
SPECIAL EVENTS:
-- Keynote Speech by Steve Forbes, president and CEO of Forbes, Inc.
will present the keynote address titled "The New Rules of Winning
Customer Loyalty in a Hyper Networked World," on Wednesday, August 2
at 8:50 a.m.
-- Over 500 exhibiting companies including Siebel, Siemens, IEX,
Nortel Networks, PeopleSoft, SBC, Aspect, Panasonic, and Vantive are
displaying the newest products and services in customer relationship
management, call center solutions and field services.
-- eCRMLive, an exhibit that provides industry professionals the
opportunity to interact with a functioning, state-of-the-art customer
contact center. PricewaterhouseCoopers and vendors will build the
fully operational contact center right on the show floor.
-- The Field Services Solution Awards, highlighting the best new
products and technology innovations in Field Service applications,
such as: hand-held data capture, front office, eBusiness, wireless
field service, logistics and scheduling. Winners will be announced the
morning of Wednesday, August 2.
PRODUCED AND MANAGED BY:
Advanstar Communications
Technology Communities Group
201 Sandpointe Ave., Suite 600
Santa Ana, CA 92707
Customer Service: 800-265-5665
http://www.callvoice.com/ccweek
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