ADVISORY/Courion to Present Best Practices for Self-Service Help Desk Strategies At HDI.News Editors/Business Editors/Assignment Desks ADVISORY...for Monday (April 19) HDI HDI Human Development Index (UNDP yardstick of human welfare) HDI Help Desk Institute HDI Humpty Dumpty Institute (New York, New York) HDI High Density Interconnect 2004 Booth No. 605 FRAMINGHAM, Mass.--(BUSINESS WIRE)--April 14, 2004 Company Continues to Demonstrate Leadership in Self-Service Courion(R) Corporation, a leading provider of self-service identity management solutions, today announced that its Vice President of Business Development and former Vice President of META Group's Service Management Strategies Kurt Johnson Kurt Johnson (born March 23, 1963) is a professional American drag racing driver. He was born in Virginia, Minnesota, and currently resides in Buford, Georgia. He competes in the NHRA’s POWERade Drag Racing series, driving a Chevrolet Cobalt in the highly competitive Pro Stock will present at the HDI Conference and Expo in Orlando. On Monday, April 19, in a presentation entitled "Self-Service: Achieving Incremental Progress Over Delayed Perfection," Johnson will outline the necessary elements for an effective self-service strategy for the help desk. His presentation will cover the lifecycle from justifying a project to details on implementing the process and the technology necessary for success.
Event: "Self-Service: Achieving Incremental
Progress Over Delayed Perfection"
Date: Monday, April 19, 2004
Time: 9:45 - 11:00 a.m. EDT
Location: HDI Conference and Expo, Orlando
Courion will also be available at the HDI Conference and Expo in Booth #605. About HDI HDI will focus on the latest strategies on the horizon that will help optimize performance and productivity, integrate more effectively with IT, successfully collaborate with the business units/partners/customers supported, and align goals with the organization's overall business objectives. About Courion Courion Corporation is a leading provider of self-service identity management solutions that help enterprises drive operational efficiency by securely automating routine, manual processes. Courion's Identity Management Suite(TM), anchored by its AccountCourier(R) user provisioning The ability for customers to change voice and data services from their carriers online without having to place the order with a human representative. Web-based user provisioning lets you add and delete services and features from your browser. See automated provisioning. and PasswordCourier(R) password management product lines, leverages existing infrastructure and integrates disparate workflows within the enterprise to optimize user productivity, strengthen security, reduce costs and ensure efficient regulatory compliance and reporting. Over 200 enterprises including more than 50 FORTUNE 500 customers rely on Courion's solutions to streamline identity management operations. These include industry leaders such as American Electric Power American Electric Power (NYSE: AEP) is a major investor-owner electric utility in various parts of the United States. It is headquartered in Columbus, Ohio. It serves parts of 11 states, and is currently the largest electricity generating utility in the United States. , The Boeing Company, Children's Hospital Boston Children's Hospital Boston is a children's hospital located in the Longwood Medical and Academic Area of Boston, Massachusetts. Located at 300 Longwood Avenue, Children's is adjacent both to its teaching affiliate, Harvard Medical School, and to Dana-Farber Cancer Institute. , Fannie Mae Fannie Mae: see Federal National Mortgage Association. , GE, Office Depot Office Depot (NYSE: ODP) is one of the world's leading suppliers of office products and services. The Company's selection of brand name office supplies includes business machines, computers, computer software and office furniture, while its business services encompass copying, , SunTrust Banks SunTrust Banks, Inc. (NYSE: STI) is an American bank holding company. The largest subsidiary is SunTrust Bank. It had $182.2 billion in assets as of December 31, 2006. , government institutions such as the U.S. Internal Revenue Service and U.S. Census Bureau Noun 1. Census Bureau - the bureau of the Commerce Department responsible for taking the census; provides demographic information and analyses about the population of the United States Bureau of the Census , and large not-for-profit organizations such as Kaiser Permanente. For more information, contact Courion's headquarters in Framingham, MA, USA at 508-879-8400 or visit www.courion.com. Courion, AccountCourier and PasswordCourier are registered trademarks of Courion Corporation. All other company and product names may be trademarks of their respective owners. |
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