ADVISORY/CosmoCom's CosmoCall Universe to be Demonstrated Live by Partners at CeBIT.Business Editors, Hi-Tech hi-tech adj. Variant of high-tech. hi-tech Adjective using sophisticated, esp. electronic, technology Adj. 1. Writers CeBIT 2001 ADVISORY... HANNOVER Hannover. For places in Germany thus named, use Hanover. Hannover English Hanover City (pop., 2002 est.: city, 516,415; metro. , Germany--(BUSINESS WIRE)--March 22, 2001 All Media Invited to Witness CosmoCall in Action CosmoCom, Inc. the leading provider of new generation call center platforms, announces that CosmoCall Universe(TM), the unified, all-IP carrier class call center system, is being demonstrated by CosmoCom's partners during CeBIT 2001. When: March 22, 2001 - March 28, 2001 Who: CosmoCom invites you to witness CosmoCall Universe in action at any of our partner sites at CeBIT. What: CosmoCall Universe is a new generation call center technology that connects businesses and their customers worldwide in multimedia, multi-channel See multichannel. call centers that include telephone, voice and video over the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the , keyboard chat, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. , e-mail, voice mail, and fax. CosmoCom's totally IP-based, call center software allows customer service representatives to be located anywhere, and supports high capacity and high availability Also called "RAS" (reliability, availability, serviceability) or "fault resilient," it refers to a multiprocessing system that can quickly recover from a failure. There may be a minute or two of downtime while one system switches over to another, but processing will continue. for the mission critical applications of service providers and large-scale businesses. Where: Come see CosmoCall Universe at the CosmoCom booth or any of the following CosmoCom partner locations at CeBIT: CosmoCom -- Hall 6, Stand F20 (A04) Arcor of the Mannesmann Group-- Pavillion 33 Danet Internet Solutions -- Pavillion 32, Booth 06/C20 und 02/B28 Marconi -- Hall 26, Booth A 51 NCR (NCR Corporation, Dayton, OH, www.ncr.com) A technology company specializing in financial terminal transactions, retail systems and data warehousing. Until the late 1990s, NCR was heavily invested in the hardware side of the industry, known worldwide as a major manufacturer of computers -- Hall 11, Booth E 36 Siemens -- Hall 14, Booth H 14 / 09 Sonera -- Hall 25, Booth B 60 Tenovis -- Hall 15, Booth F 14 About CosmoCom, Inc. CosmoCom, Inc., is the leading provider of new generation call center platforms. Its unified, all-IP product, CosmoCall Universe(TM), is a carrier-class system for service providers and large scale corporate users that supports multimedia customer interactions via all channels - telephone and internet, live and message-based, fixed and wireless - in one high capacity, high availability, multi-tenant platform. Market analysts Frost and Sullivan recently reported that CosmoCom's large and growing installed base represents a 50% share of the US IP-ACD market. For more information please visit www.cosmocom.com. |
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