ADVISORY/Concerto Software and TARGUSinfo Host Free Webinar on Improving Service with Customer Knowledge.Business Editors/High-Tech Writers ADVISORY...Thursday (Dec. 11) --(BUSINESS WIRE)
WHO: Lynne Levy, senior product manager at Concerto Software(TM),
a proven and reliable provider of customer interaction
management solutions (CIM), and Paul Barner, senior manager of
Business Development at TARGUSinfo(R), the leader in real-time
caller intelligence.
WHAT: Concerto Software and TARGUSinfo are hosting a free Webinar
entitled "How Leveraging Customer Knowledge Can Improve
Customer Service." During the Webinar, Levy and Barner will
discuss how companies can improve the quality of the customer
experience they deliver and execute a more profitable
transaction utilizing consumer intelligence. Key strategies
will be highlighted, including using real-time prospect data to
lower costs while increasing sales, and implementing
self-service via interactive voice response (IVR) applications
to effectively handle customer interactions.
WHEN: Thursday, December 11, 2003
2:00 p.m. - 3:00 p.m. EST
WHERE: To register for the Webinar, please visit:
http://www.corporate-ir.net/ireye/ir_site.zhtml?ticker=29514
&script=1010&item_id=805466
WHY: Companies gather a wealth of information during the course of
their customer interactions, but often overlook opportunities
to use this information to identify and profile customers. As
a result, they miss out on opportunities to improve the quality
of their customer service as well as to cross-sell and up-sell
during a given interaction. However, intelligently utilizing
customer information allows companies to effectively route
customers based on their identity and profile, ensuring that
the best available agent handles each contact. Strategic use
of information can shorten call times, streamline both the
contact center and business processes and generate additional
revenue opportunities.
About TARGUSinfo(R) Since its founding in 1993, TARGUS Information Corporation (TARGUSinfo(R)) has pioneered the development of real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. intelligence to help companies more productively process customer and prospect transactions. Through patented processes, the company links virtually every household and business telephone number in the U.S. with information including a name, postal address, predictive household buying behavior scores, and risk management and store locator information. A privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. , TARGUSinfo is headquartered in Vienna, Virginia Vienna is a town in Fairfax County, Virginia, United States. The population was 14,453 at the 2000 census and it has grown by about 3% since[1]. In July of 2005, CNN/Money and Money . For more information, visit www.targusinfo.com. About Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software(TM) Concerto Software, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : CRTO CRTO Centro Ricerche Terapie Olistiche (Italian) ) is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular SINGULAR, construction. In grammar the singular is used to express only one, not plural. Johnson. 2. In law, the singular frequently includes the plural. focus on the contact center - Concerto Software is a trusted partner to more than 1,200 companies across the globe. Concerto Software is headquartered in Westford, Massachusetts Westford is a town in Middlesex County, Massachusetts, United States. The population was 20,754 at the 2000 census. History Westford was first settled in 1635. Originally a part of neighboring Chelmsford, West Chelmsford soon grew large enough to sustain its own , with operations across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Asia. For more information, visit www.concerto.com. |
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