ADVISORY/Concerto Software and Siebel Systems to Host Web Seminar on Contact Center FastStart.Business Editors/High-Tech Writers ADVISORY...for Thursday Thursday: see week. (April 3) --(BUSINESS WIRE) Packaged Solution Combines Customer Interaction Management (CIM (1) (Computer-Integrated Manufacturing) Integrating office/accounting functions with automated factory systems. Point of sale, billing, machine tool scheduling and supply ordering are part of CIM. ) With CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization.
WHO: Chris Lawrence, senior product manager at Concerto Software,
Inc. (NASDAQ: CRTO), a proven provider of customer
interaction management (CIM) solutions; Ramesh
Venkataperumal, senior product manager, Siebel Systems
(NASDAQ: SEBL).
WHAT: In a free Web seminar entitled "Contact Center FastStart -
A Complete CIM/CRM Solution in One Package," Lawrence and
Venkataperumal will discuss the challenges CIO's face, how
to best solve these issues and how this can be addressed by
Contact Center FastStart, a solution jointly marketed by
Concerto Software and Siebel Systems. They will highlight
how the packaged solution integrates customer interaction
management with customer information to eliminate complexity
and confusion in the contact center, while optimizing agent
productivity with real-time data retrieval. Lawrence and
Venkataperumal will also outline the benefits of a
pre-packaged CIM/CRM solution as compared to a "do it
yourself" solution, such as rapid implementation and lower
total cost of ownership.
WHEN: Thursday, April 3, 2003
11:00 a.m. - 1:00 p.m. EST
WHERE: To register for this event, please visit:
http://www.corporate-ir.net/ireye/ir_site.zhtml?ticker=
29514&script=1010&item_id=723088 (Due to the length of this
URL, it may be necessary to copy and paste this hyperlink
into your Internet browser's URL address field.)
WHY: The current economic environment demands that contact
centers eliminate the IT mess, enable continued innovation
and lower total cost of ownership, all while deriving more
value from customers. An integrated CIM/CRM solution, in
combination with the proper customer service strategy, can
help contact centers develop loyalty and maintain and grow
profitable customer relationships over time. This Webinar
will explain how the Contact Center FastStart solution
reduces the hassle and cost associated with traditional
contact center implementation and allows users to leverage
customer data to deliver better service, in order to outpace
the competition while meeting budgetary concerns.
About Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software(TM) Concerto Software provides contact center solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,200 companies worldwide - including banks, service bureaus, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. firms, utilities and retailers - use Concerto Software solutions to improve communication with customers, reduce operating costs operating costs npl → gastos mpl operacionales and deliver superior customer service. Concerto Software is headquartered in Westford Westford, town (1990 pop. 16,392), Middlesex co., NE Mass., a suburb of the greater Boston area; settled 1653, set off from Chelmsford and inc. 1729. Although chiefly residential, there are apple orchards, granite quarries (which have long been in operation), and a , Mass., with operations across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe Europe (y  r`əp), 6th largest continent, c.4,000,000 sq mi (10,360,000 sq km) including adjacent islands (1992 est. pop. 512,000,000). and Asia. For more information,
visit www.concerto.com.
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