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ADVISORY/Concerto Software Hosts Free Webinar to Address Emerging Federal ``Do Not Call'' Legislation.


Business Editors/High-Tech Writers

ADVISORY...for Thursday (June 19)

--(BUSINESS WIRE)

Attendees to Receive a Free Executive Telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations.  Sales Rule White Paper

WHO:    Lynne Trocciola-Levy, senior product manager, Concerto
        Software, Inc. (NASDAQ: CRTO), a proven and reliable provider
        of customer interaction management (CIM) solutions.

WHAT:   Concerto Software will discuss the effects of the current
        Federal Trade Commission's telemarketing regulation on the
        industry, as well as provide guidance on how to use technology
        and process to comply.

WHEN:   Thursday, June 19, 2003
        11:00 a.m. - 12:00 p.m. EDT

WHERE:  To register for the chat, please visit:
        http://www.corporate-ir.net/ireye/
        ir_site.zhtml?ticker=29514&script=1010&item_id=751889
        (Due to the length of this URL, it may be necessary to copy
        and paste this hyperlink into your Internet browser's URL
        address field.)

WHY:    It is no secret that the FTC's revisions to the Telemarketing
        Sales Rules will have a dramatic impact on the contact center
        industry. However, confusion still exists among companies
        trying to determine how the legislation pertains to both them
        and their customers. In this introduction to the FTC's new "do
        not call" regulations, Concerto Software will provide tips for
        complying to avoid costly fines, and describe the long-term
        benefits for the industry. Attendees will also receive a
        take-home white paper, "The Amended Telemarketing Sales Rule:
        An Introduction to the Key Regulations, Their Impact and
        Potential Benefits."


About Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental.  Software(TM)

Concerto Software, Inc. (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
: CRTO CRTO Centro Ricerche Terapie Olistiche (Italian) ) is a proven and reliable provider of contact center solutions that help companies better manage customer interactions via voice, email, the Web and fax. With multiple strengths - including financial stability, talented people, innovative technology, more than 20 years of industry expertise and a singular SINGULAR, construction. In grammar the singular is used to express only one, not plural. Johnson.
     2. In law, the singular frequently includes the plural.
 focus on the contact center - Concerto Software is a trusted partner to more than 1,200 companies across the globe. Concerto Software is headquartered in Westford, Massachusetts Westford is a town in Middlesex County, Massachusetts, United States. The population was 20,754 at the 2000 census. History
Westford was first settled in 1635. Originally a part of neighboring Chelmsford, West Chelmsford soon grew large enough to sustain its own
, with operations across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Asia. For more information, visit www.concerto.com.
COPYRIGHT 2003 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2003, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:Jun 18, 2003
Words:329
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