ADVISORY/Comcast, IDC and Support.com Discuss Critical Strategies to Bridge the Service Gap from the First Point of Contact through the Life of the Customer.

Business Editors/High Tech Writers

ADVISORY...for April 17 (Tues.)

--(BUSINESS WIRE)

WHAT: Hear ISP and Broadband experts from Comcast, IDC and
      Support.com share their winning strategies for managing
      exponential growth while driving profitability and increasing
      customer satisfaction.

Log on from your office and learn how to:

      --  Accelerate deployment of high-speed service without increasing
        installation costs

      --  Automatically provide help to get the customer up and running
        - even if they are disconnected

      --  Ensure and expedite broadband connection time

      --  Facilitate fast, personalized customer service and support

      --  Control customer support costs while increasing your
        subscriber base

      --  Drive additional services and revenue that meet subscriber
        demands

WHO:
Mike McArdle            National Customer Service Manager, Comcast
Amy Harris              Senior Analyst, IDC
Stephanie Cherrington   Group Industry Marketing Manager, Support.com

WHEN:    Tuesday, April 17, 2001
         9:00 a.m. PDT or 11:00 a.m. EDT

HOW:     View the seminar on the Web
         Register today at:
         www.support.com/webinar
         Personal ID: C1E4444