ADVISORY/CRM WebCast; Gartner's CRM Summit 2000 Available on WebCast Focuses on the New World of e-CRM.

Business Editors/High Tech Writers

ADVISORY...for Thursday (Sept. 21)

CRM Solutions Chicago 2000

--(BUSINESS WIRE)

WHAT: Gartner's live, multi-media interactive presentation will contain five
sessions with the very best content from its recent Chicago CRM Conference.
Sessions include: a five-year vision of CRM; B2B in an Interconnected World;
E-Service, The Missing Link in E-Business; CRM Analytics and Personalization;
and The Internet Strategies Scenario, as it addresses the infrastructure for
e-business. Interact live with analysts via streaming video and instant polling
techniques. There is even an online question-and-answer session. WHO: Gartner
top e-CRM analysts, including: Scott Nelson, vice president and research
director; Rob DeSisto, vice president; Donna Fluss, vice president; and David
Smith, vice president and research director. WHEN: Thursday, September 21, 2000
at 11 a.m. to 2 p.m. ET, 8 a.m. to 11 a.m. PT.

TO REGISTER FOR THE WEBCAST: The press and other media may be admitted to the webcast at no charge. For details on how to log into the event, please contact Cindy Olson, TSI at 212-320-2230 or at [e-mail]. There is a nominal charge for non-media personnel. Non-media personnel can register for the Webcast by going to www.gartner.com/crm/webcast