ADVISORY/CRM Experts Reveal Compelling Link between Front/Back Office Integration and Customer Loyalty at Next CRMA-Atlanta Meeting, July 30.Business Editors/High-Tech Writers ADVISORY...for July 30 (Wednesday) ATLANTA--(BUSINESS WIRE)--July 21, 2003 Learn How to Do Integration Right while Enjoying a Fabulous Italian Dinner CRMA-Atlanta's next quarterly meeting, "Crafting an End to End CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Solution," will be held on Wednesday, July 30, from 5:30p.m. - 7:30p.m., at Maggiano's in Buckhead - During the discussion, presenters from North Highland, Earthlink and NDCHealth will explain how successful front/back office integration translates into exemplary customer service and satisfaction. Attendees will enjoy a delicious sit-down, Italian-style dinner during the presentation. Our last meeting sold out, so register NOW! http://www.crma-atlanta.org/meeting.html. Keynote keynote /key·note/ (ke´not) in homeopathy, the characteristic property of a drug that indicates its use in treating a similar symptom of disease. speaker, Bill Falconer Falconer prison where former professor Farragut, who had killed his brother, witnesses the torments and chaos of the penal system. [Am. Lit.: Cheever Falconer in Weiss, 151] See : Imprisonment , Vice-President, North Highland Company, will focus on the importance of leveraging multiple functional areas, tools and technologies in an organization to implement a customer strategy. Following his presentation, Lacey lac·ey adj. Variant of lacy. Roe, Vice President and Chief Customer Officer, Earthlink, and Charlie Thompson, Consulting and Marketing Vice President, NDCHealth, will share real world experiences from their respective organizations. The meeting will conclude with an interactive Q&A session. WHO: CRMA-Atlanta, featuring Bill Falconer, Vice-President, North Highland Company; Lacey Roe, Vice President and Chief Customer Officer, Earthlink; and Charlie Thompson, Consulting and Marketing Vice President, NDCHealth. WHAT: Presentation on the Business Side of Integration, "Crafting an End to End CRM Solution" WHEN: Wednesday, July 30, 5:30 - 7:30 p.m WHERE: Maggiano's in Buckhead (sit-down dinner) COST: CRMA CRMA Cedar Rapids Museum of Art (Iowa) CRMA Customer Relationship Management Association CRMA City and Regional Magazine Association CRMA Cytokine Response Modifier A CRMA Common Radio Module Architecture members pay $25 in advance and $35 at the door. Visitors and guests pay $40 in advance and $50 at the door (No charge for media). REGISTER: http://www.crma-atlanta.org/meeting.html OR contact Susan Stottlemyer (404) 918-9890 or susans@crm-a.org About CRMA-Atlanta CRMA-Atlanta, the local chapter of The CRM (Customer Relationship Management) Association, is a member-driven organization following the trends, techniques, technologies & processes that help companies build and sustain long-term client and partner relationships. Through meetings and events, we offer an education and networking environment for those seeking to strengthen ties with clients and business partners. For more information about CRMA-Atlanta, please visit the web site at www.crma-atlanta.org. CRMA-Atlanta was founded in March 2000 by an independent organizing committee. CRMA-Atlanta's Board of Directors include: Ginger ginger, common name for members of the Zingiberaceae, a family of tropical and subtropical perennial herbs, chiefly of Indomalaysia. The aromatic oils of many are used in making condiments, perfumes, and medicines, especially stimulants and preparations to ease Cooper, President; Terry Frazier, Executive Vice President; Elizabeth Fairleigh, Vice President; Mike Adkinson, Vice President; Beverly McDonald Beverly McDonald (born February 15, 1970 in Saint Mary, Jamaica) is a Jamaican sprinter. Her accomplishments include winning the silver medal in 4x100m relay at the 2000 Olympics. Beverly McDonald is the sister of Michael McDonald. , Vice President; and Greg Comrie, Vice President. CRMA-Atlanta's 2002 officers include Jack Sumner, President, and Doug Isbecque, Vice President. CRMA-Atlanta Annual Sponsors include: FrontRange Solutions This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. , a global market leader in customer applications (www.frontrange.com), and Headstrong head·strong adj. 1. Determined to have one's own way; stubbornly and often recklessly willful. See Synonyms at obstinate, unruly. 2. Resulting from willfulness and obstinacy. , a global consultancy that creates real business value from digital technologies (www.headstrong.com). CRMA National Associate Sponsor, TECTURA, is a national organization dedicated to providing leading-edge consulting services Noun 1. consulting service - service provided by a professional advisor (e.g., a lawyer or doctor or CPA etc.) service - work done by one person or group that benefits another; "budget separately for goods and services" , integrated applications and technology solutions to the business enterprise. Specializing in Microsoft Business Solutions, Microsoft Core Technologies and custom business solutions, TECTURA is recognized for excellence in delivering, among others, end-to-end CRM, financial, manufacturing and service solutions to customers across the country (www.tectura.com). |
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