ADVISORY/Banter Presents Free Webinar on Web-based Customer Self Help.News/Assignment Editors & High-Tech Writers ADVISORY...for Wednesday (Feb. 27) --(BUSINESS WIRE)
WHO: -- Jim Sterne, author, Web-based customer service consultant
-- Yoram Nelken, CTO and Founder of Banter
WHAT: Free web seminar titled "Delivering on the Promise of
Web-based Self Help" detailing how to develop Web sites that
provide excellent customer service, ensuring repeat business
from customers or repeat visits from users.
Learn how to minimize costs and risks while providing a
cross-channel support solution that serves customers
accurately, consistently and in their own natural language.
WHERE: Register for this free web seminar at
http://www.banter.com/webinar/alert
WHEN: Wednesday, February 27, 2002
TIME: 11:00 A.M. PST / 2:00 P.M. EST (60 minutes)
CONTACT: Keith Kamisugi
Niehaus Ryan Wong PR
keith@nrwpr.com
650/827-7085
About Jim Sterne Jim Sterne is an author and speaker on Internet marketing, E-mail marketing and Web analytics. He is president of the Web Analytics Association and produces the Emetrics Summit. For the past six years, Jim Sterne has devoted all of his attention to the Internet as a marketing medium. He has gathered information at conferences, in online discussion groups and from his own experience as a founding partner of a regional Internet access provider See ISP. (networking, company) Internet Access Provider - (IAP) A company or other origanisation which provides access to the Internet to businesses and/or consumers. . During that time, he produced the world's first "Marketing on the Internet" seminar series and has become a frequent speaker at Internet industry conferences. In addition, he is regularly asked to keynote at private conferences and run company-specific workshops on creating successful commercial Web sites. As an author, a consultant to Fortune 500 companies and Internet entrepreneurs, and as a public speaker, Jim Sterne focuses his twenty years TWENTY YEARS. The lapse of twenty years raises a presumption of certain facts, and after such a time, the party against whom the presumption has been raised, will be required to prove a negative to establish his rights. 2. in sales and marketing on the changing landscape of the Web as a medium for creating and strengthening customer relationships. With a special focus on Web metrics, his company, Target Marketing, is dedicated to helping companies understand the possibilities and manage the realities of conducting business online. About Yoram Nelken Yoram Nelken found Banter in 1997. He has over 17 years of experience in algorithmic research, software programming, system architecture, business development and executive management. Yoram directed engineering for Octel Communications (acquired by Lucent Technologies) where he led the development of IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. development tools used for integrated e-commerce applications. For many years Yoram led the research and development and business development efforts of various types of automation systems, including the adaptive handling of imperfect natural language and feedback-based industrial automation systems. Yoram holds a double degree in Computer Science and Business Administration from the Hebrew University Hebrew University of Jerusalem, at Mt. Scopus, Givat Ram, Ein Karem, and Rehovot, Israel; coeducational. First proposed in 1882, formally opened 1925. It is the world's largest Jewish university and is noted for its work on the Dead Sea Scrolls. in Jerusalem. About Banter Banter Inc. builds intelligent technologies to automate everyday communication. Powered by a unique, real-time adaptive engine, Banter's solutions address critical needs in managing information flows and customer relationships including applications for e-mail, on-line self-help, content management and business process automation. Based in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , Banter has offices in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , Boston and Israel and is backed by Mayfield Fund Mayfield Fund is a venture capital firm located on Sand Hill Road in Menlo Park, California, home to many of Silicon Valley's leading venture capital firms. Mayfield was founded in 1969 by Tommy Davis, one of the first venture capitalists. , Lucent Venture Partners Inc. and others. Banter's customers range from members of the Fortune 500 to emerging companies and include such global entities as ABN AMRO ABN AMRO Algemene Bank Nederland-Amsterdam Roterdam Bank (Dutch bank) America, VeriSign, and Wells Fargo Wells Fargo armored carriers of bullion. [Am. Hist.: Brewer Dictionary, 1147] See : Protectiveness Wells Fargo company that handled express service to western states; often robbed. [Am. Hist. Bank. In addition Banter partners with software leaders Peregrine, Siebel, Avaya and others. For more information about how Banter can help your business, please visit the company's website at http://www.banter.com or call toll free 877/992-2683. |
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