ADVISORY/Authoria Executive to Discuss Effective HR Applications at Support Services Conference & Expo.

Business/High Tech Editors/Assignment Desks

ADVISORY...for Tuesday (October 24)

--(BUSINESS WIRE)

        Vic Becker Explores Higher Quality of Personalized HR
        Information Through Web-Based Communication Platforms

Who:      Vic Becker, Vice President, Human Resources of Authoria
          What: "E-Workforce Communications: Keys to Successful
          Internal Customer Relations," a discussion on using
          Web-based HR communications platforms to best provide
          personalized HR and benefits information to employees.

When:     Tuesday, October 24, 2000, 2:00 to 3:15 p.m.

Where:    Support Services Conference & Expo, San Francisco, Calif.
          October 22 October 26, 2000. Registration information is
          available on the Web at
          http://www.key3media.com/crmss/ss2000.

Details:  Despite employers spending more than $800 billion every
          year to provide benefits for their employees, employers'
          service levels are among the lowest of any customer service
          function. As a result, the use of customer relations
          solutions to provide HR and benefits information, such as
          employee self-service and call centers, is on the rise.
          However, not all solutions are effective. The best
          applications allow employers to provide benefits information
          with easy-to-use Web-enabled products for answering
          employee, manager, and retiree questions about benefits and
          HR policies. With these solutions, employees receive
          dynamic, personalized answers to their HR and benefits
          questions. Employers experience reduced service delivery
          costs and higher quality of customer service. Vic Becker,
          vice president of human resources at Authoria, will explore
          the major objectives of Web-based HR communication
          platforms. Becker will feature vignettes of Fortune 500
          companies that have implemented effective platforms and
          outline the key factors necessary for success.

About Authoria, Inc.

Authoria, Inc. delivers the kind of personalized, high-touch support that employees need - when they need it and where they need it. Over 7 million people rely on Authoria's products through leading outsourcers such as Buck Consultants, Inc. and Exult and at Global 2000 industry leaders such as Anheuser-Busch, McDonalds Corporation, T. Rowe Price, Union Pacific and Wells Fargo.

Headquartered in Waltham, Mass., Authoria has been ranked by Inc. Magazine and Deloitte and Touche as one of America's fastest-growing private companies. For more information, visit the Company's Web site at www.authoria.com or call [phone].