ADVISORY/Aspect Communications CEO Beatriz V. Infante to Give Keynote Speech At Communications Solutions Expo.

News & Assignment Editors/High-Tech Writers

ADVISORY...for Thursday (May 24)

--(BUSINESS WIRE)

Aspect Communications Corporation (Nasdaq:ASPT), the contact center expert, announces that Beatriz V. Infante, Aspect's chairman, president and chief executive officer, will speak on Thursday, May 24, at 10 a.m. EDT at the Communications Solutions Expo in Washington, D.C., about the pressing need to create positive customer relationships during every business transaction regardless of the customer communication channel.

      WHO:   Beatriz V. Infante, Aspect's chairman, president and CEO

      WHAT:  Infante will discuss how new technologies for customer
           communications can help companies generate profits and
           boost customer loyalty.

      WHEN:  10 a.m. EDT, Thursday, May 24, 2001

      WHERE: Communications Solutions Expo
           Washington Convention Center
           900 9th St. NW, Washington, D.C. 20001

In today's relationship economy, customer relationships must be managed using the latest technologies to ensure a positive customer experience. Infante's remarks will focus on how new customer service technologies can boost customer loyalty, decrease operating costs and increase productivity. She will discuss how the convergence of data and voice onto a single communications network can actually help companies generate profits.

Aspect is the leading provider of contact center software that combines all forms of customer contact -- Web, e-mail, wired and wireless communications -- into a single view for customer service agents. Aspect has 78 percent of the Fortune 50 and 8 out of 10 of the top airlines, 6 out of 10 of the top auto manufacturers and 6 out of 10 of the top commercial banks as customers. Prior to joining Aspect, Infante served as senior vice president of the application server division at Oracle Corporation.

Emily Richeda of Burson-Marsteller is available by phone at 202/530-4607 or by e-mail at [e-mail] to provide more information or to schedule an interview with Infante.

About Aspect

Aspect has over 15 years of experience in the contact center industry -- first, with the ACD (automatic call distributor) and today with the contact server for managing all forms of communication. Aspect's contact server captures all customer contacts from phone, fax, e-mail and Web chat, analyzes them, synchronizes them and routes them to the most appropriate contact center agent through a single system. Ensuring that calls are not endlessly rerouted to incorrect agents and that customers do not have to repeat their contact information over and over again, Aspect's technology provides a pleasant contact center experience for customers. With over 7,600 customer installations and over 78 percent of the Fortune 50 as customers, Aspect is the logical choice to help companies add IP capabilities to their contact centers. The company is headquartered in San Jose, Calif., with offices in major cities around the world. For more information, call 1-877/621-3692 or refer to Aspect's Web site at www.aspect.com.

Note to Editors: Aspect, the Aspect logo and the phrases and marks relating to other Aspect products and services discussed in this press release constitute one or both of the following: (1) registered trademarks and/or service marks of Aspect Communications Corporation in the United States and/or other countries or (2) intellectual property subject to protection under common law principles. All other names and marks mentioned in this document are properties of their respective owners.