ADVISORY/ Six Leading Vendors Collaborate to Showcase Customer Contact Management Solutions; Companies to Host Telephone News Conference.--(BUSINESS WIRE)-- WHO: Representatives from the following leading companies: --A big five consulting firm Noun 1. consulting firm - a firm of experts providing professional advice to an organization for a fee consulting company business firm, firm, house - the members of a business organization that owns or operates one or more establishments; "he worked for a offering state-of-the-art business transformation and systems integration. --A company that designs, builds and delivers a wide range of public and private networks, communications systems In telecommunication, a communications system is a collection of individual communications networks, transmission systems, relay stations, tributary stations, and data terminal equipment (DTE) usually capable of interconnection and interoperation to form an integrated whole. and software, data networking systems, business telephone systems and microelectronic components. --A supplier of enterprise relationship management systems. --A provider of computer telephony See CTI, VoIP and IP telephony. Computer Telephony - Computer Telephone Integration software, including an open media-independent framework and suite of inbound and outbound communication and reporting applications. --A vendor of customer-driven enterprise relationship management software. --A supplier in delivering workflow automation See workflow. solutions that increase organizational effectiveness Organizational effectiveness is the concept of how effective an organization is in achieving the outcomes the organization intends to produce. The idea of organizational effectiveness is especially important for non-profit organizations as most people who donate money to non-profit and create new revenue streams by capturing, accessing, expanding, and sharing process knowledge. WHAT: Telephone news conference to provide details on launch of first-of-its-kind collaboration for companies seeking customer contact management solutions to improve bottom-line results. -0-
DATE & TIME: Tuesday, October 6, 1998
12:00 p.m. EDT/11:00 a.m. CDT/10:00 a.m.
MST/9:00 a.m. PDT
DIAL-IN NUMBERS: TBD -- please RSVP to Amy Legere or Mike Scafati
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