ADVISORY/ ITworld.com and EDS Present 'New Dimensions in CRM' Webcast.

Business/Technology Editors

ADVISORY..for Thursday (Oct. 26, 2000)

--(BUSINESS WIRE)

What:  "New Dimensions in CRM," a webcast produced by ITworld.com and
       sponsored by EDS, will air Thursday, Oct. 26 at 1:00 p.m. EDT.

       In today's eBusiness environment, companies need a
       comprehensive, client-centric view. Customer Relationship
       Management (CRM) encompasses the consulting, systems
       integration, outsourcing and training required to design,
       build, and operate systems that help companies attract, retain,
       service, and expand relationships with customers.

Who:  "New Dimensions in CRM" will feature Steve Bonadio, analyst with
      META Group and leading authority on CRM applications and
      sell-side architecture; Flavio Daibert, director of global
      strategy and portfolio development for EDS; and Bill Dodds,
      director of eCRM business development at EDS. These experts will
      share valuable insights on how to improve existing CRM programs
      including: enhancing service offerings by developing alliance
      relationships; avoiding common traps; integrating front- and
      back-office operations to more effectively manage client
      interactions; developing one-to-one marketing relationships; and
      managing the complexities of eBusiness to establish and promote
      loyal customers.

When: "New Dimensions in CRM," Thursday, Oct. 26 at 1:00 p.m. EDT

Where: http://www.itworld.com/itwebcast/eds_crm.html