ADVISORY/ Davox to Host Web-Based Seminar with AMR Research; Free Seminar to Present Solutions for Achieving Measurable Gains in Contact Centers.Business/Technology Editors ADVISORY .... for Tuesday Tuesday: see week. (Nov. 20) --(BUSINESS WIRE)
WHO: Joanie Rufo - research director, customer management
strategies, AMR Research
Peter Cohen - senior director, marketing, Davox
Corporation
WHAT: Davox Corporation (Nasdaq: DAVX), a proven
provider of customer interaction management (CIM)
solutions, will host a Web-based seminar to help
contact center executives learn to effectively meet
the needs of customers, customer service
representatives and managers.
WHEN: Tuesday, November 20, 2001 at 2:00 p.m. EST
WHERE: To register for the seminar, please visit
www.davox.com.
WHY: Guest speaker Joanie Rufo, a leading expert on
customer support and services strategies, will help
seminar participants identify strategies to improve
contact center effectiveness and enhance customer
relationships. The seminar will discuss proven
solutions that cut costs, boost agent productivity,
improve customer service and enhance revenues.
About Davox Corporation Davox Corporation (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : DAVX) is a proven provider of customer interaction management solutions that help companies more effectively manage customer interactions via telephone, email and the Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the . Davox solutions are used by more than 1,000 companies worldwide - including banks, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. firms, utilities and retailers - to provide premium customer service, and to successfully establish and build valuable customer relationships. For further information, visit the Davox Web site at www.davox.com. |
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