ADVISORY/ Courion Presents Workshop on Implementing a Successful E-Support Program; Pre-Conference Workshop Kicks Off HDI 2001 Annual Conference & Expo.Business/Technology Editors ADVISORY... --(BUSINESS WIRE)-- FRAMINGHAM, Mass. March 16, 2001--Kurt Johnson, vice president of strategic business development at Courion Corporation, will present a full-day workshop entitled en·ti·tle tr.v. en·ti·tled, en·ti·tling, en·ti·tles 1. To give a name or title to. 2. To furnish with a right or claim to something: "Implementing a Successful E-Support Program" on Sunday Sunday: see Sabbath; week. , March 18 from 8:30 a.m. - 3:30 p.m. at the Hyatt Regency Regency, in British history, the period of the last nine years (1811–20) of the reign of George III, when the king's insanity had rendered him unfit to rule and the government was vested in the prince of Wales (later George IV) as regent. in New Orleans New Orleans (ôr`lēənz –lənz, ôrlēnz`), city (2006 pop. 187,525), coextensive with Orleans parish, SE La., between the Mississippi River and Lake Pontchartrain, 107 mi (172 km) by water from the river mouth; founded . This full-day session is part of the Help Desk Institute's HDI HDI Human Development Index (UNDP yardstick of human welfare) HDI Help Desk Institute HDI Humpty Dumpty Institute (New York, New York) HDI High Density Interconnect 2001 Annual Conference & Expo. The workshop will take managers of internal IT help desks or external customer service organizations through a step-by-step action plan on how to implement e-support programs. The workshop will guide attendees through the various steps including: establishing a time frame, roles and responsibilities of the team, preparing customers and employees for self-service or assisted support, the kinds of problems that can be most easily solved by e-support solutions, and outlining the cost savings made possible by e-support programs. Courion Corporation develops self-service identity management software for security, support, and customer service organizations. As vice president of strategic business development, Kurt leads Courion's strategic partnership and channel efforts, as well as new market development. In establishing partnerships with help desk and self-service vendors, Kurt ensures that Courion's customers benefit from integrated solutions that eliminate service desk calls, slash support costs, enforce security, protect user privacy, and improve service quality. Kurt is widely recognized as an authority on support automation and self-service operations, process, and technology in vendor and end user communities alike. He is a known industry author, and has been frequently quoted by The Wall Street Journal, Investor's Business Daily Investor's Business Daily (IBD) is a national newspaper in the United States, published Monday through Friday, that covers international business, finance, and the global economy. Founded in 1984 by William O'Neil, its headquarters are in Los Angeles, California. , Business Week, The New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of Times and Fortune, among others.
SCHEDULE
What: "Implementing a Successful E-Support Program" with
Kurt Johnson, VP of strategic business development, Courion
When: Sunday, March 18
Where: Hyatt Regency in New Orleans, La.
Time: 8:30 a.m. - 3:30 p.m.
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