ADVISORY/ Concerto Software To Host Free Web Seminar On Managing Worldwide Contact Centers.Business Editors/High-Tech Writers ADVISORY...for Tuesday Tuesday: see week. (September September: see month. 24) --(BUSINESS WIRE) Interactive Presentation to Outline Opportunities and Challenges of Global Contact Center Operations
WHO: Lynne Trocciola-Levy, senior product manager at Concerto
Software (NASDAQ:CRTO), a proven provider of customer
interaction management (CIM) solutions.
WHAT: In a free Web seminar entitled "Managing Contact Centers
Around the Globe: The Opportunities and Challenges,"
Trocciola-Levy will explore issues surrounding the
implementation and supervision of a worldwide contact center
network. She will specifically address the economics of remote
contact centers and discuss the non-technological
considerations essential for businesses to keep in mind when
crafting a global customer service strategy.
WHEN: September 24, 2002
11:30 a.m. EDT
WHERE: To register for this event, please visit:
http://www.burlgrp.com/managing/index.html.
WHY: By moving contact center operations to remote - often
international - locations, businesses can often reduce costs
while maintaining a consistent level of customer service
24-hours-a-day. Executives and managers must weigh economic
and technology factors, as well as intangible issues such as
regional culture and language, in order to build a successful
worldwide network of contact centers. As a global supplier of
technology solutions, Concerto Software will help participants
understand the benefits and complexities associated with this.
In addition, all attendees will receive a free white paper
on worldwide remote agents.
About Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software(TM) Concerto Software provides contact center solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,100 companies worldwide - including banks, service bureaus, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. firms, utilities and retailers - use Concerto Software solutions to improve communication with customers, reduce operating costs operating costs npl → gastos mpl operacionales and deliver superior customer service. Concerto Software is headquartered in Westford Westford, town (1990 pop. 16,392), Middlesex co., NE Mass., a suburb of the greater Boston area; settled 1653, set off from Chelmsford and inc. 1729. Although chiefly residential, there are apple orchards, granite quarries (which have long been in operation), and a , Mass., with operations across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Asia. For more information, visit www.concerto.com. |
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