ADVISORY/ Concerto Software Hosts Interactive Seminar to Illustrate Benefits of Unified Contact Center Solutions.Business/Technology Editors ADVISORY...for Tuesday Tuesday: see week. (April 30) --(BUSINESS WIRE) Webinar to Present Case Studies, Strategies to Boost ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). of Integrated Contact Centers WHO: Davox Corporation (NASDAQ: DAVX), now doing business as Concerto Software, a proven provider of customer interaction management (CIM) solutions WHAT: Free web-based seminar - "The Benefits of a Unified Contact Center: Proven Results Without the Headaches" Featured guest speaker R. Scott Davis, director of research at BenchmarkPortal, the recognized source for best practice standards and call center performance metrics worldwide, will discuss case studies of successful contact center solution implementations, including quantitative measures of ROI. WHEN: Tuesday, April 30, 2002 2:00 - 2:45 pm EST WHERE: To register for this event, please visit: http://www.synimar.com/Concer to WHY: Overseeing agent service via telephone, email, Web and fax is made even more challenging when contact center executives are also charged with enhancing agent productivity and controlling costs. This interactive seminar will teach contact center executives how to increase agent productivity while reducing the cost of implementing, maintaining and upgrading contact center technologies. Participants will also learn how actual contact centers intelligently route contacts to the most appropriate agent and increase agent call-handling capacity. The Webinar will provide quantitative measures of success in cutting costs and increasing revenues through agent specialization and skills-based routing. About Concerto concerto (kənchâr`tō), musical composition usually for an orchestra and a soloist or a group of soloists. In the 16th cent. concertare and concertato implied an ensemble, either vocal or instrumental. Software(TM) Concerto Software provides contact center solutions that help companies more effectively manage customer interactions via voice, fax, email and the Web. More than 1,100 companies worldwide - including banks, service bureaus, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. firms, utilities and retailers - use Concerto Software solutions to improve communication with customers, reduce operating costs operating costs npl → gastos mpl operacionales and deliver superior customer service. Concerto Software is headquartered in Westford Westford, town (1990 pop. 16,392), Middlesex co., NE Mass., a suburb of the greater Boston area; settled 1653, set off from Chelmsford and inc. 1729. Although chiefly residential, there are apple orchards, granite quarries (which have long been in operation), and a , Mass., with operations across North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Asia. For more information, visit www.concerto.com. |
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