ADVISORY/``Support Portals: Redefining the Support Process'' Support.com's Next Web Seminar.Business Editors & High Tech Writers ADVISORY...for Thursday (May 18) --(BUSINESS WIRE) Support Portals are streamlining support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . Many companies have harnessed the Internet to enable users to fix computer problems with just a click of the mouse. Join guest speakers Pete McGarahan, Chairman of Help Desk 2000 and James Vineyard, Development Manager of Micronpc.com as they offer tips on how to reduce support costs and increase service levels with the help of eSupport. You will find out how to: -- Offer users a support experience that is interactive and personalized, and one that easily guides them to their solutions -- Reduce the number of help desk calls and the time required to solve support requests -- Gain valuable rate on investment (ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ) through increased service levels and reduced support costs -- Build high-value relationships with employees and customers When: Thursday, May 18th at 11:00 AM PDT PDT abbr. Pacific Daylight Time PDT Pacific Daylight Time PDT n abbr (US) (= Pacific Daylight Time) → hora de verano del Pacífico PDT , 2:00 PM EDT EDT abbr. Eastern Daylight Time EDT Eastern Daylight Time EDT n abbr (US) (= Eastern Daylight Time) → hora de verano de Nueva York EDT . RSVP (ReSerVation Protocol) A communications protocol that signals a router to reserve bandwidth for real time transmission. RSVP is designed to clear a path for audio and video traffic, eliminating annoying skips and hesitations. with: Anthony Loredo/Samantha Thouvenin anthony_loredo@pr21.com/samantha_thouvenin@pr21.com 212-299-8973/212-299-8994 |
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