ADP National Account Services Selects Loyalistics.com to Implement its iLM Customer Loyalty Solution.Business Editors, High-Tech Writers ATLANTA--(BUSINESS WIRE)--July 26, 2000 ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing. (2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp. uses iLM customer loyalty solution to keep the pulse of the most important part of its business, the customer, through one-to-one digital dialogues Loyalistics.com, the premier company focused solely on creating customer advocacy throughout the enterprise, today announced that the National Account Services division of Automatic Data Processing Same as data processing. , Inc. (ADP(R)), the leading provider of outsourced payroll, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. and benefits administration services, has hired Loyalistics.com to implement its interactive Loyalty Manager(TM) (iLM(TM)) solution. ADP's corporate culture has from its inception been customer-focused and has been highly successful in customer satisfaction. iLM offers ADP a way to improve its already outstanding levels of customer service by initiating a world-class service that takes customer satisfaction to the next level, loyalty. Extending beyond customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) applications, Loyalistics.com's solution will capture the direct customer voice of ADP's customer base. The Web-based, application service provider (ASP) solution will engage ADP customers in one-to-one dialogues at key touch points throughout their relationships to consistently delight the customers at every touch point. iLM will interoperate with and enhance ADP's existing CRM applications to create loyal advocates and maximize ADP's significant investments in their front-office CRM solutions. "We want customers to know their opinions will be heard and will result in action in their best interest," said Tim Lamb Timothy Michael Lamb (born Hartford, Cheshire, March 24 1953) was an English County Cricketer and Cricket Administrator, the first Chief Executive of the England and Wales Cricket Board (1996-2004). , president of ADP National Account Services. "With Loyalistics.com and iLM, we are listening and taking the appropriate action. iLM is the perfect solution to reach and engage the appropriate customer at the right time throughout the entire relationship. We are not resting on what we have already achieved. We want to break to a new level." iLM is a proven solution, with installation already completed at Manhattan Associates Manhattan Associates is a supply chain management software provider. It was founded in 1990 in Manhattan Beach, California from where it borrows its name. The company has been headquartered in Atlanta, Georgia, since 1995 and operates offices around the world. , a leading provider of technology-based solutions to improve supply-chain effectiveness and efficiency, and Regent Medical, the world's leading manufacturer of powder-free latex and non-latex gloves. "We couldn't be more excited to work with a company of the high caliber, revenue and customer outreach of ADP," said Gregory A. Buchholz, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Loyalistics.com. "Customer-centric, forward-thinking companies like ADP are redefining the way we should and need to do business, for profit and for survival. Loyalistics.com's iLM solution will help ADP close the loop with its customers and enhance customer loyalty within its customer base." The Loyalistics.com solution connects customers with a company's call centers, sales and marketing services, customer service, help desks and other customer contact areas. Loyalistics.com's Loyalty Process Engineers consult with clients to determine the current state of customer loyalty and needed process improvements. After successful implementation, iLM engages customers with customized, interactive dialogues asking relevant questions at the right time to the appropriate customers and routes this information to the appropriate contacts within the enterprise. iLM engages all stakeholders including users, decision-makers, and influencers at key touch points, and in real time through a variety of dialogues including: cycle, event, exit, marketing, implementation, fulfillment, silence, training and knowledge. The iLM solution is available over both the Internet and intranet. About Loyalistics.com Founded in 1999, Loyalistics.com is an Atlanta-based company devoted to helping customer-centric, world-class businesses create customer advocacy throughout the enterprise. Loyalistics.com provides automated, relevant and actionable one-to-one digital dialogues over the Internet and intranets, helping senior executives uncover issues at the user and decision-maker levels early to enable effective follow up. Loyalistics.com's application service provider (ASP) solution, the interactive Loyalty Manager(TM) (iLM), captures direct customer voice and closes the customer relationship management (CRM) loop that's vital to creating loyalty. iLM enhances existing CRM software, giving businesses the maximum return on their investment. Its team of management, IT and customer service executives have a keen understanding of the value of loyalty, with collective experience at Radian Group Radian Group Inc. (NYSE: RDN) is a credit enhancement company, offering mortgage insurance, financial guaranty insurance for public finance, asset-backed and structured finance transactions, reinsurance and other financial services. , Daymark Logistics, Dun & Bradstreet, Control Data Corp., Automatic Data Processing (ADP), Westcorp Software Systems and Vantive/PeopleSoft. For more information about Loyalistics.com, call 770/613-5280 or visit our Web site at www.loyalistics.com. About ADP ADP (NYSE NYSE See: New York Stock Exchange :AUD AUD In currencies, this is the abbreviation for the Australian Dollar. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. ), is one of the largest independent computing services firms in the world with over $6 billion in revenues and 450,000 clients. ADP provides computerized transaction processing Updating the appropriate database records as soon as a transaction (order, payment, etc.) is entered into the computer. It may also imply that confirmations are sent at the same time. Transaction processing systems are the backbone of an organization because they update constantly. , data communications data communications, application of telecommunications technology to the problem of transmitting data, especially to, from, or between computers. In popular usage, it is said that data communications make it possible for one computer to "talk" with another. , software, and information services See Information Systems. to companies in virtually every industry. In addition, ADP provides securities transaction processing and investor communications services to the brokerage and financial communities; industry-specific computing and consulting services to auto and truck dealers; and computerized, automated auto-repair estimating and auto parts Auto parts are components of automobiles. They mainly are, in alphabetic order (only car specific articles or articles with car section):
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