ADP ICS Named Finalist in Arthur Anderson Best Practices Awards.EDGEWOOD, NY--(BUSINESS WIRE)--Oct. 14, 1999-- ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing. (2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp. Investor Communications Services a unit of Automatic Data Processing Same as data processing. (NYSE NYSE See: New York Stock Exchange : AUD AUD In currencies, this is the abbreviation for the Australian Dollar. Notes: The currency market, also known as the Foreign Exchange market, is the largest financial market in the world, with a daily average volume of over US $1 trillion. ) is proud to announce that it has been named a finalist in the Arthur Andersen For the U.S. Supreme Court case commonly known as Arthur Andersen, see . Arthur Andersen LLP, based in Chicago, was once one of the "Big Five" accounting firms (the other four are PricewaterhouseCoopers, Deloitte Touche Tohmatsu, Ernst & Young and KPMG), performing Best Practices Awards for "Exceeding Customer Expectations". On October 20, 1999, Arthur Andersen will announce the winners at its Best Practices Awards Symposium in New York City New York City: see New York, city. New York City City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. . At the symposium Richard Daly, President ADP ICS (1) (Internet Connection Sharing) A Windows feature that enables two or more computers to share one Internet connection. First introduced in Windows 98 Second Edition, sharing is accomplished with network address translation (NAT), which is the common method. , will provide a presentation highlighting the company's programs and accomplishments that culminated in ADP's "Exceeding Customer Expectations". At ADP ICS, the ideals contained in the Service Profit Chain report (published in the Harvard Business Review Harvard Business Review is a general management magazine published since 1922 by Harvard Business School Publishing, owned by the Harvard Business School. A monthly research-based magazine written for business practitioners, it claims a high ranking business readership and March/April 1994) is a strong part of the culture. The organization maintains an entrepreneurial environment, whereby both client and employee satisfaction are paramount, and trust and teamwork forms the basis of its powerful culture. Every employee is treated as a business partner, and employees are referred to as associates. "I am extremely proud of the accomplishments of ADP ICS, and our associates unwavering commitment to the delivery of world class customer service. This recognition by Arthur Andersen is further proof that our dedication to the Service Profit Chain is not only a success, but more importantly, paramount to our clients and the industry" commented ADP's Daly. The successful implementation of the Service Profit Chain creates a winning situation for associates, clients and shareholders. "The turnover in our business unit is the lowest in all of ADP and is indicative of the loyalty developed between the associates and ICS. We view creativity, innovation and exceeding customer expectations as our company strategy. In fact, our Senior Management Team maintains the belief "We partner with clients to understand their goals and develop processes to exceed expectations" and, "we all live by that belief" continued ADP's Daly. Since ADP ICS began to measure client satisfaction in 1993, it has consistently exceeded 98% client satisfaction. Its core business has had 100% client retention in this same period. "It is through the implementation of these practices that we continuously set new standards for customer satisfaction, and we are particularly proud of our many long-term client relationships and high percentage of repeat business. The passionate pursuit of excellence by all associates helps us meet and exceed the expectations of our clients" concluded Daly. In addition, ADP ICS is ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9002 certified (an international standard for quality) and, accordingly, it is committed to continuous improvement and growth. The quality standards the company has established with its customers, are so high that they significantly exceed the regulatory requirements, which guide the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. industry. ADP ICS is a link to the investors of virtually every public company in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. . It distributes quarterly reports, interim reports, news reports, corporate announcements, prospectuses, brokerage statements, proxies, dividend checks and a variety of other shareholder communications. Clients include more than 800 banks and brokerage firms, as well as over 400 mutual fund families, and it services over 12,000 public corporations. ADP Investor Communication Services (ICS) is a division of ADP's Brokerage Services Group. ICS commenced operations in 1989 and is the fastest growing business unit in ADP's 50-year history. ICS is headquartered in a 430,000 square foot state-of-the-art facility in Long Island, and also has operations in New York City, Massachusetts and Canada. The business was cultivated by its founders Richard Daly and Charles Weber and has grown steadily, primarily through internal growth as well as acquisition. About ADP Automatic Data Processing, Inc., with over $5 billion in annual revenues and more than 450,000 clients, is one of the largest independent computing services firms in the world. For more information about ADP Brokerage Services, please visit their web site at www.bsg.adp.com |
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