ADP Dealer Services Turbocharges Automotive Retail Management With SupportSoft Software.Business Editors/High-Tech Writers REDWOOD CITY Redwood City, city (1990 pop. 66,072), seat of San Mateo co., W Calif., on San Francisco Bay; inc. 1868. Manufactures include commmunications, electrical, electronic, and medical equipment. , Calif. & HOFFMAN ESTATES Hoffman Estates A village of northeast Illinois, a suburb of Chicago. Population: 49,700. , Ill.--(BUSINESS WIRE)--May 13, 2002 Resolution Suite Chosen to Automate Service and Support for over 16,000 Dealerships and 30 Auto Manufacturers Worldwide SupportSoft Inc. (Nasdaq:SPRT SPRT Support SPRT SupportSoft, Inc (stock symbol) SPRT Sequential Probability Ratio Test SPRT Standard Platinum Resistance Thermometer SPRT Simple Packet Relay Transport SPRT Standard Quality Platinum Resistance Temperature Detector ), the world's leading provider of support automation software, today announced that the Dealer Services Group of Automatic Data Processing Same as data processing. Inc. (NYSE NYSE See: New York Stock Exchange :ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing. (2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp. ), the leading provider of computing solutions to over 16,000 automotive and truck dealers worldwide, has agreed to license SupportSoft's Resolution Suite(TM) software. The Resolution Suite is a highly scalable software platform that can speed the resolution of customer support issues related to the use of technology. The software can automatically solve application, technical and business process issues -- often before customers know they exist -- through patented self-healing technology. In addition, the Resolution Suite includes personalized, assisted self-service features that can reduce the time customers spend on the phone with service representatives to resolve support issues. The Resolution Suite automatically provides the representative with comprehensive information about the customer's technical issue at the time of the call. Because the Resolution Suite software can improve problem resolution and reduce the need for telephone support, the results are lower operational costs and increased customer satisfaction. More than 16,000 automotive and truck dealerships in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada, Europe and Latin America Latin America, the Spanish-speaking, Portuguese-speaking, and French-speaking countries (except Canada) of North America, South America, Central America, and the West Indies. depend on ADP Dealer Services for ADP's on-site, remote and ASP computing solutions to manage their sales and business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets . Because ADP Dealer Services offers software applications for its customers, the company continually searches for new ways to streamline the customer support process. Current customers range from single point dealerships with three users to multi-location dealer groups with thousands of users. "SupportSoft's software platform will allow us to embed automated customer service directly into the business processes of our customers," said Bill Heffern, vice president of client relations and technology for ADP Dealer Services. "In the highly competitive auto industry, technology can often mean the difference between success and failure, whether it's creating new sales or creating satisfied customers. ADP's specialized automotive management applications are helping our customers successfully compete everyday. With the addition of SupportSoft's Resolution Suite software, our goal is to help dealers and manufacturers get the most out of our solutions by ensuring that customer service is only a click away." "ADP Dealer Services already has a world-class reputation for service and support. That's why we're especially pleased that the company selected SupportSoft's software to enhance its customers' experience with ADP's applications," said Radha Basu, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and chairman of SupportSoft. "More and more forward-looking companies understand that technology provides the opportunity to not only differentiate their products and services, but also create loyal and profitable customers. ADP's planned use of our Resolution Suite software for support automation is a great example of this trend." About ADP Dealer Services ADP Dealer Services provides integrated computing solutions to more than 16,000 automotive and truck dealers throughout the United States, Canada and Europe. ADP Dealer Services Group is the third largest business unit of ADP. ADP, with approximately $7 billion in revenues and more than 500,000 clients, is one of the largest independent computing services firms in the world. More information on ADP Dealer Services is available via the Internet at www.Dealersuite.com. About SupportSoft SupportSoft (Nasdaq:SPRT), formerly Support.com, is the world's leading provider of support automation software. SupportSoft's patented software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Global 2000 companies using SupportSoft's software include corporate enterprises like GE, Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , British Telecom The telephone and communications carrier that provides services in Great Britain and Northern Ireland. It used to be a division of the British Post Office, but was privatized in 1984 under Margaret Thatcher's administration. and Schlumberger, plus OEMs and service providers like IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Sony, CSC (Card Security Code) A three- or four-digit number printed on the back of credit cards for security purposes. Called "Card Verification Value" (CVV) by Visa, "Card Validation Code" (CVC) by MasterCard and "Card Identification (CID) by American Express and Discover, and BellSouth. SupportSoft has offices worldwide. For more information, visit www.supportsoft.com. This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. These forward-looking statements are subject to significant risks and uncertainties. In particular, the statements about the announced customer's planned use of and the expected benefits from the SupportSoft solution, and the ability of the Company to improve service levels, are subject to a number of risks and uncertainties, including but not limited to the remaining time and effort required to complete the deployment, technical challenges specific to the customer's implementation of the solution, the rapid pace of technological change, and other economic challenges. A discussion of the risks and uncertainties that could affect SupportSoft are more fully set forth in the risks factors detailed from time to time in our SEC reports. Statements included in this release are based upon information known to SupportSoft as of the date of this release, and SupportSoft assumes no obligation to update information contained in this press release. SupportSoft and Resolution Suite are trademarks of SupportSoft Inc. in the U.S. and certain other countries. Other product, trademark, company or service names mentioned herein are the property of their respective owners. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion