ADP Dealer Services Focuses on World Class Service; New President Mike Martone Targets Customer Service.

SAN FRANCISCO--(BUSINESS WIRE)--Feb. 6, 1999--Mike Martone, president of the Dealer Services Group of Automatic Data Processing, Inc. (NYSE: AUD, Booth No. 3217), in conjunction with NADA's "Voice of the Dealer" conference theme, today re-affirmed ADP's commitment to close the gap between dealer expectations and the standard of service in the dealer system provider market.

Since Martone's appointment as president in July 1998, ADP(R) Dealer Services has launched several World Class Service initiatives to strengthen relationships with dealer and manufacturer partners. World Class Service is a commitment reflected in every initiative within ADP and the Dealer Services group. Through that commitment and strategy, Martone intends to establish ADP Dealer Services as the partner of choice in the vehicle retailing industry.

"ADP Dealer Services is aware of our customers' needs and concerns," said Martone. "In the future, both near and long-term, we are placing even greater emphasis on our most important assets - our retail clients and our manufacturer partners."

With technology changes, shifts in business, and the turn of the millennium, dealers are taking greater interest in all facets of their management systems and are providing tremendous feedback. According to Martone, these dealers are voicing concern about the dealer management systems market and are expecting ADP Dealer Services to take the lead.

"Dealers are very interested in accessing their dealership information, which helps them realize the full value of their system," said Martone. "Expectations for products and services are high, and ADP Dealer Services is ready to exceed those expectations."

To raise the level of customer satisfaction in the industry, Mike Martone is leading ADP Dealer Services to achieve these three key goals.

1) Ensure all customers receive World Class Service

2) Help dealers understand and maximize the value of their dealer

management systems

3) Strengthen relationships with manufacturers to become their

preferred partner Martone has already put elements of this

strategy in place. For example, the company is re-engineering all

aspects of its support processes, investing heavily this year in

the expansion and training of its support associates, and

completing deployment of a multi-million dollar state-of-the-art

call center management and resolution tracking system.

To help ensure dealers maximize the value of their systems, ADP Dealer Services is implementing value-based pricing for its hardware and software applications, performance-based pricing for some consulting services, and introducing new products such as Elite Plus!(tm). ADP has aggressively addressed Year 2000 issues, to help dealers maximize their current systems.

ADP Dealer Services is strengthening manufacturer relations by moving rapidly to support manufacturer initiatives. For example, ADP Dealer Services is integrating its applications to GM Access(tm) as General Motors implements this new DCS, and is currently launching Ford FOCALpt(tm) to dealers.

"Dealer satisfaction is achieved by keeping a finger on the pulse of the customer and delivering powerful, feature-rich solutions in a timely fashion," said Martone. "Through our advisory boards, our user groups, our surveys, and our participation with the NADA, we are listening to `the voice of the dealer'. I'm sure other vendors will follow our lead."

ADP Dealer Services Group is a leading provider of integrated computing solutions to automobile and truck manufacturers and more than 18,000 auto and truck dealers throughout the United States, Canada, Europe, Asia and Latin America. The Dealer Services Group is the third largest business unit of Automatic Data Processing, Inc. (NYSE: AUD). With more than $4.5 billion in annual revenue and more than 425,000 clients, ADP is one of the largest independent computing services firms in the world.

ADP is a registered trademark and Elite Plus! is a trademark of Automatic Data Processing, Inc. Focalpoint is a trademark of Galileo International and the derivative, FOCALpt is used by Ford Motor Co. with permission. All other trademarks or registered trademarks are properties of their respective companies.