ADP Claims Solutions Group Selects Primetime to Improve Customer Care; Customer Contact Center Managers Produce More Accurate Forecasts and Schedules in 50% Less Time.

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--June 8, 1999--

Blue Pumpkin Software announced today that ADP Claims Solutions Group (CSG), worldwide provider of business management solutions, has selected Blue Pumpkin's PrimeTime to help improve customer contact center operations and workforce management. ADP CSG, a provider of claims management solutions, has been able to translate their Primetime investment into results quickly by having the right people at the right time to answer customer calls. "World Class Service" is their commitment to customers, so managing their customer contact centers effectively and efficiently is a critical task. Producing schedules manually using three different spreadsheets, however, was very time consuming, left room for human errors and couldn't accommodate schedule changes.

"We've replaced the tedious task of manually formulating schedules to a more flexible, automated system. It takes 50% less time to generate more accurate schedules and managers are using existing staff more efficiently." said Robert Gray, Vice President of Client Services at ADP CSG.

Dynamic Schedules

Patty Breslin, Director of Collision Repair Services at ADP CSG, already sees PrimeTime enabling her staff to better serve clients. "PrimeTime is so easy to use, we didn't even need formal training" said Breslin. "Managers are able to produce dynamic schedules that can easily adjust to unexpected changes. And scheduling non-phone-related activities such as breaks, meetings, and training, something that has always been a challenge in the past, is now a very simple process."

About ADP Claims Solutions Group

ADP Claims Solutions Group, headquartered in San Ramon, Calif., is a wholly owned subsidiary of Automatic Data Processing, Inc. (ADP). ADP, with more than $5 billion in revenues and over 425,000 clients, is one of the largest independent computing services firms in the world. ADP CSG provides the property & casualty industry and their business partners with integrated and independent information services for automotive, medical and property claims management in 18 countries. ADP Claims Solutions Group is located at 2010 Crow Canyon Place, San Ramon, Calif. 94583; 925/866-1100. The company's web site can be found at http://www.csg.adp.com.

Blue Pumpkin PrimeTime

Blue Pumpkin PrimeTime has been awarded Product of the Year from Call Center Magazine and Editor's Choice awards from Call Center Magazine and CTI Magazine. PrimeTime is a robust workforce management software package designed for forecasting and scheduling agents in customer contact centers. PrimeTime provides powerful "what-if" analyses to predict how call volume and staffing changes will affect customer contact center operations. Blue Pumpkin PrimeTime is network-enabled, and users are able to designate any Windows 95 or NT PC as a server. With PrimeTime, customer contact centers reduce overstaffing costs and increase revenues by capturing previously lost sales.

About Blue Pumpkin

Blue Pumpkin Software, the leading provider of workforce management solutions for customer contact centers, is a privately held company founded in 1996. Blue Pumpkin is the only workforce management company named to Upside Magazine's Hot 100 Private Companies, an elite list of rapidly growing high-technology firms. Blue Pumpkin created the PrimeTime family of solutions to allow users to improve customer service and increase productivity, regardless of the size of their customer contact center. For more information, visit the Blue Pumpkin Web site at http://www.blue-pumpkin.com.