ADP's Comprehensive Outsourcing Services Bring Domain Expertise to HR Business Process Outsourcing.

Business Editors

ROSELAND, N.J.--(BUSINESS WIRE)--June 7, 2004

Employers Gain Access to a Single End-to-End HR

Administration and Transaction Processing Provider

ADP(R) Employer Services division, a leading provider of outsourced payroll, HR and benefit services, today formally announced the availability of ADP's Comprehensive Outsourcing Services (COS) for large companies needing full-service outsourcing. This offering is a logical evolution of ADP's traditional HR, payroll, and benefits administration solutions, extending them with administrative services to create a single-provider offering for HR Business Process Outsourcing (HR BPO).

With COS, clients gain access to payroll, HR and benefits domain expertise and integrated service delivery from a single vendor. ADP handles both back-office and front-office services. In the front office, COS includes complete payroll and benefits administration as well as a full employee and manager service center. The COS back office incorporates IT infrastructure, application software, application hosting and management, and transaction processing and fulfillment. COS is fully configured to each client's business process needs.

"Our Comprehensive Outsourcing Services are unique in that they focus on the services with the highest economic benefit for clients," said Jay C. Rising, President, ADP National Account Services. "By leveraging our core expertise, proprietary systems, administrative services, and strong service delivery model, clients have access to a single provider that can offer low risk and high return."

ADP's COS incorporates ADP's payroll offerings, tax filing services, time and attendance solutions, and benefits administration. HR administration, pre-employment background and reference checks, job tax credits, and ADP's Human Resource Management System services, also are provided as part of this offering.

For service and support, clients gain access to one point of contact. ADP's COS service center offers clients dedicated customer service representatives responsible for resolving client inquiries on any of ADP's services. The center's proprietary customer service system combines the market's leading customer service technologies with ADP's domain expertise. With these elements in place, first call resolution and customer satisfaction rates are among the highest in the industry.

"With more than 20 clients in the U.S., ADP is one of the largest providers in the HR BPO space, a fact that is gaining recognition," says Rising. Among the numerous brand-name consumer and industrial companies already using ADP's COS are WilTel Communications, Credit Suisse First Boston, DHL, and Song Airways. Rising explains, "We have accelerated our COS offering based on client-demand for an HR BPO solution from a partner with deep domain expertise, a broad service portfolio, and world-class service reputation."

COS is also available to multinational companies looking for a partner that can help globalize business processes, reduce risk and control costs, while providing accurate and compliant reporting at the local and regional level.

ADP's Comprehensive Outsourcing Services are available from ADP Employer Services, which is committed to meeting the needs of U.S., international and multi-national employers. For more information call 800-225-5237 or visit www.adp.com.

About ADP

Automatic Data Processing, Inc. (ADP) is one of the largest independent computing services firms in the world, with over $7 billion in revenues and approximately 500,000 clients. ADP Employer Services, a division of ADP, Inc., is a leading provider of integrated business administrative solutions that help its over 470,000 clients efficiently manage their internal processes, allowing them to focus on core competencies. ADP Employer Services' offerings include both traditional and Internet-based outsourcing products and services, giving clients the ability to select from ADP's comprehensive range of World Class Service solutions. Services include: payroll, tax regulatory management, HRMS, benefits administration, time and labor management, retirement plan services, online recruiting, PEO services, and employment screening and selection. For more information about ADP Employer Services, or to contact a local ADP sales office, reach us at 1-800-225-5237 or visit the company's Web site at www.adp.com.