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ADP's Client Satisfaction Leads to 16 'Best in Class' Awards from PLANSPONSOR Magazine; ADP Receives High Marks for Client Responsiveness.


ROSELAND, N.J. -- ADP (1) (Automatic Data Processing) Synonymous with data processing (DP), electronic data processing (EDP) and information processing.

(2) (Automatic Data Processing, Inc., Roseland, NJ, www.adp.
(R) Retirement Services, part of the Employer Services division, a leading provider of integrated outsourced payroll and human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees.  services, has been named 'Best In Class' in 16 categories by PLANSPONSOR magazine. These ratings were based upon the publication's annual Defined Contribution (DC) Survey, which measures plan sponsors' satisfaction with their providers' participant and sponsor services. Respondents gave ADP high scores for the timeliness of its reporting and its participant Internet services. ADP also was praised for its clear and accurate account statements and the fairness of its fees.

ADP Retirement Services was awarded its 16 'Best in Class' honors in two market classifications. Nine of these awards came in the market classification that included defined contribution plans Defined contribution plan

A pension plan whose sponsor is responsible only for making specified contributions into the plan on behalf of qualifying participants. Related: Defined benefit plan
 with assets of $5MM to $49MM, and seven were received in the market classification that included plans with assets under $5MM. ADP Retirement Services is one of the largest recordkeepers of 401(k) plans in the nation, providing administrative services to 30,000 plans and 1.2 million plan participants Plan participants

Employees or other beneficiaries who are eligible to receive benefits from a company's employee benefit plan.
 across multiple market segments.

"ADP Retirement Services is aware of the importance of providing employees with an easy and efficient way to save for retirement, while simplifying the administrative process for the employer," says Kendall Kay, Vice President, Marketing, Strategic Planning Strategic planning is an organization's process of defining its strategy, or direction, and making decisions on allocating its resources to pursue this strategy, including its capital and people.  & Business Development, ADP Retirement Services. "Therefore, it is extremely gratifying grat·i·fy  
tr.v. grat·i·fied, grat·i·fy·ing, grat·i·fies
1. To please or satisfy: His achievement gratified his father. See Synonyms at please.

2.
 to receive recognition for successfully doing the job that we have set out to do. Our industry-leading technology and qualified staff help minimize the employers' administrative burden, thus allowing them to dedicate more time to running their businesses."

A number of those participating in the survey credited ADP with having an excellent record of responsiveness. According to according to
prep.
1. As stated or indicated by; on the authority of: according to historians.

2. In keeping with: according to instructions.

3.
 one of ADP's clients, who was quoted in the publication's November issue, "ADP's response time to challenges or questions is outstanding. We have a very open line of communication." Another client praised ADP's Web-based participant enrollment process as a winning component of ADP's Sponsor Internet services. "The online enrollment as well as the ability to view account information and download necessary forms are invaluable ... and take a great deal of work off of me."

Survey ratings were determined by PLANSPONSOR magazine based on questionnaires completed by DC plan sponsors. Client satisfaction results were segmented for each provider based on four separate market classifications: less than $5 million in DC assets; $5 million-$49 million; $50 million-$199 million; and, more than $200 million. 'Best in Class' awards were given to those providers with top quartile Quartile

A statistical term describing a division of observations into four defined intervals based upon the values of the data and how they compare to the entire set of observations.

Notes:
Each quartile contains 25% of the total observations.
 scores in each service category within each asset size. Respondent comments were also taken into consideration when determining status.

Providing retirement services to organizations since 1989, ADP provides employers of all sizes with a highly automated and flexible service model that enables organizations to focus more time on their core businesses. For more information on ADP Retirement Services' portfolio of 401(k) and defined contribution solutions, call 1-800-432-401K extension 434 or visit www.adp401k.com.

About ADP

Automatic Data Processing Same as data processing. , Inc. (NYSE NYSE

See: New York Stock Exchange
:ADP), with $7.8 billion in revenues and approximately 550,000 clients, is one of the largest independent computing services firms in the world. ADP Employer Services (ES), a division of ADP, Inc., is a leading provider of integrated business administrative solutions that help its over 475,000 clients efficiently manage their internal processes, allowing them to focus on core competencies. ADP Employer Services' offerings include both traditional and Web-based outsourcing products and services, giving clients the ability to select from ADP's comprehensive range of World Class Service solutions. Services include: payroll, tax regulatory management, HRMS HRMS Human Resource Management System
HRMS High Resolution Microwave Survey (SETI, Project Phoenix)
HRMS High Resolution Mass Spectroscopy
HRMS High Resolution Molecular Spectroscopy
HRMS Human Resources Management Specialist
, benefit administration, time and labor management, retirement plan services, online recruiting, PEO services, and employment screening and selection. For more information about ADP Employer Services, or to contact a local ADP sales office, reach us at 1.800.225.5237 or visit the company's Web site at www.adp.com.
COPYRIGHT 2004 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2004, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:Dec 15, 2004
Words:643
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