ADNOC Distribution selects CosmoCom.

CosmoCom announced its CosmoCall Universe customer interaction management system has been selected by ADNOC Distribution, a wholly owned subsidiary of the Abu Dhabi National Oil Co. CosmoCom said the all-IP multimedia solution will enhance ADNOC's ability to provide state-of-the-art customer service. All communications, including telephone calls, Web chats, e-mail and fax messages, will be handled by ADNOC agents on a unified queuing and routing basis. In addition, the CosmoCall Universe system will be integrated to ADNOC's CRM, empowering agents with the information they need to efficiently handle all communication types.

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