ADNOC Distribution selects CosmoCom.CosmoCom announced its CosmoCall Universe customer interaction management system has been selected by ADNOC Distribution, a wholly owned subsidiary of the Abu Dhabi National Oil Co. CosmoCom said the all-IP multimedia solution will enhance ADNOC's ability to provide state-of-the-art customer service. All communications, including telephone calls, Web chats, e-mail and fax messages, will be handled by ADNOC agents on a unified queuing and routing basis. In addition, the CosmoCall Universe system will be integrated to ADNOC's CRM, empowering agents with the information they need to efficiently handle all communication types. www.comsocom.com |
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