ADNOC Distribution selects CosmoCom.CosmoCom announced its CosmoCall Universe customer interaction management system has been selected by ADNOC ADNOC Abu Dhabi National Oil Company Distribution, a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of the Abu Dhabi Abu Dhabi (ä`b  thä`bē, zä–, dä–), Arab. Abu Zabi, sheikhdom (1995 pop. 928,360), c. National Oil Co. CosmoCom said the
all-IP multimedia solution will enhance ADNOC's ability to provide
state-of-the-art customer service. All communications, including
telephone calls, Web chats, e-mail and fax messages, will be handled by
ADNOC agents on a unified queuing and routing basis. In addition, the
CosmoCall Universe system will be integrated to ADNOC's CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ,
empowering agents with the information they need to efficiently handle
all communication types.
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