ADIC introduces innovative service approach to backup systems.Advanced Digital Information Corporation (Nasdaq:ADIC), a leader in Intelligent Storage solutions for the open systems market, has unveiled iSurety, the company's new comprehensive service approach. ADIC's iSurety service leverages advanced data access technology to save end users time and money and provide faster and more certain resolution for complex, system-wide backup issues.
iSurety links ADIC's service teams and resources with its customers, their ADIC libraries and disk-backup systems, and the diagnostic information from their storage environment. A key component of iSurety is iLink, a new technology that gives the ADIC service team secure, remote access both to ADIC's platform diagnostics and to diagnostic data from the surrounding sur·round
tr.v. sur·round·ed, sur·round·ing, sur·rounds
1. To extend on all sides of simultaneously; encircle.
2. To enclose or confine on all sides so as to bar escape or outside communication.
n. storage ecosystem. iSurety also provides users remote access to ADIC technical service resources, including online service request processing, web-based event status tracking, and the ADIC Customer Support Center (CSC (Card Security Code) A three- or four-digit number printed on the back of credit cards for security purposes. Called "Card Verification Value" (CVV) by Visa, "Card Validation Code" (CVC) by MasterCard and "Card Identification (CID) by American Express and Discover, ), which provides on-line configuration, service, and product information.
iSurety leverages the relational diagnostics of ADIC's Scalar scalar, quantity or number possessing only sign and magnitude, e.g., the real numbers (see number), in contrast to vectors and tensors; scalars obey the rules of elementary algebra. Many physical quantities have scalar values, e.g. i2000 tape library, an event response approach that reduces service calls by 50% over conventional libraries and provides 30% faster issue resolution. (See today's related announcement, "ADIC Introduces Major Upgrade for Enterprise Tape Library.")
"ADIC is committed to giving our customers better service through smarter use of technology, not by building bigger and more costly support organizations," said Lisa Clarke, vice president, ADIC Global Services. "As data protection systems become more complicated, service organizations need visibility into the entire backup ecosystem, in addition to the tape library itself, so they can quickly and accurately identify the root cause of issues and resolve them faster. The ADIC iSurety service approach gives us this visibility, and for the first time it allows us to diagnose diagnose /di·ag·nose/ (di´ag-nos) to identify or recognize a disease.
1. To distinguish or identify a disease by diagnosis.
2. the entire system remotely over a secure, interactive link. As a result, our customers spend less time managing backup, get faster issue resolution, and achieve better utilization of their backup resources."
ADIC's iLink technology provides a connection to the intelligent diagnostics inside ADIC storage solutions, and it is the first diagnostic tool to extend remote problem solving problem solving
Process involved in finding a solution to a problem. Many animals routinely solve problems of locomotion, food finding, and shelter through trial and error. beyond the tape library into the user's storage environment. Through a simple web interface, iLink provides secure, two-way communications Two-way communication is a form of transmission in which both parties involved transmit information. Common forms of two-way communication are:
tr.v. au·thor·ized, au·thor·iz·ing, au·thor·iz·es
1. To grant authority or power to.
2. To give permission for; sanction: service team in ADIC's Secure Service Center and the diagnostics in libraries, disk-backup systems, backup software See backup program.
(tool, software) backup software - Software for doing a backup, often included as part of the operating system.
Backup software should provide ways to specify what files get backed up and to where. , HBAs, and fabric. By giving remote access to the extended backup environment, iLink allows service technicians to provide faster root cause identification, more accurate diagnosis, and faster resolution. iLink also has the ability to recommend additional action, initiate corrective actions A corrective action is a change implemented to address a weakness identified in a management system. Normally corrective actions are instigated in response to a customer complaint, abnormal levels if internal nonconformity, nonconformities identified during an internal audit or , exercise devices and applications for troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem. , and provide a repair confirmation. ADIC's iLink technology will be available beginning in March 2005.
"By combining the intelligence ADIC builds into our libraries and disk-backup platforms with our intelligent iSurety service approach we give our customers a more effective overall backup process, whether they deploy traditional tape libraries or include disk-based components as part of their architecture," continued Clarke.
"It's about time It's About Time may refer to:
ADIC's iSurety approach applies to all ADIC storage platform solutions, including the Scalar 10K, the Scalar i2000, Scalar 100, Scalar 24, and Pathlight VX disk-based back-up system.