ADIC Names Memorex Telex as Exclusive Service Provider.IRVING, Texas--(BUSINESS WIRE)--Feb. 21, 1995--Memorex Telex (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :MEMXY) and Advanced Digital Information Corporation (ADIC) today announced a new agreement that names Memorex Telex, a leading provider of networking, storage and service solutions, as the exclusive warranty, post-warranty and Advanced Services provider for ADIC's comprehensive line of data storage product solutions. Under the worldwide agreement, Memorex Telex will provide on-site service and support for ADIC customers through Memorex Telex's 360 field service organizations. ADIC backs its award-winning DAT (1) (Dynamic Address Translator) A hardware circuit that converts a virtual memory address into a real address. See also DAT file. (2) (Digital Audio Tape) A magnetic tape technology used for backing up data. Library Systems, Virtual Library Systems and Manual Tape/Single Tape Backup Using magnetic tape for storing duplicate copies of hard disk files. Users can add an internal or external tape drive to their desktop computers for backup purposes, and files are typically copied to the tapes using a backup utility that updates on a periodic schedule. Systems with a two-year warranty. Additionally, ADIC offers post-warranty coverage and Advanced Services including configuration and installation. These comprehensive services are now supported by Memorex Telex, whose technicians are fully trained on all ADIC data storage products to ensure customers knowledgeable and precise service. "We considered several service companies," said Wally Ablacinski, director of technical services at ADIC, "and we were impressed by Memorex Telex's 2,000 experienced field engineers worldwide. The complexity of the server environments, where a majority of ADIC tape libraries are installed, calls for skilled field service personnel trained in the best-of-breed solutions used in today's networks." Through this agreement, ADIC answers incoming calls and forwards service requests to Memorex Telex's Customer Assistance Center in Tulsa, Okla. The Customer Assistance Center automatically dispatches the closest technician and tracks the technician's progress until the problem is resolved. Memorex Telex manages a distributed spare parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used. Spare parts are also called “spares. inventory, guaranteeing ADIC customers fast repairs. "The agreement with ADIC reflects Memorex Telex's commitment to servicing and supporting technology from the industry's leading vendors. By leveraging our strategic alliance, ADIC and Memorex Telex bring effective storage solutions to customers worldwide," said Mike Moore
Marketing a service-base business is different from marketing a product-base business. at Memorex Telex. Memorex Telex (NASDAQ:MEMXY) draws upon more than 30 years of experience in addressing the networking needs of companies with SNA-based environments. Operating in more than 20 countries around the world, with distributor links in other countries, Memorex Telex maintains a global organization of more than 4,000 professionals. Memorex Telex's offering of networking, LAN-based, information storage and archival automation products coupled with a worldwide service organization work together to provide complete customer solutions. In addition to traditional systems service, a comprehensive Advanced Services offering includes strategic, integration, performance control and education services. Memorex Telex also has strategic business alliances with many industry-leading network solution suppliers, including, Intel, Shiva, Novell and Data General. For more information, call 800/944-4455, Ext. 7788. Memorex Telex's home page address is http://www.mtc.com. ADIC, a wholly-owned subsidiary of Interpoint Corporation (NASDAQ:INTP INTP Introverted Intuitive Thinking Perceiving (Myers-Briggs personality type indicator) ) was founded in 1983 to develop and market distinctive mass storage solutions. ADIC pioneered the use of robotic arm A robotic arm is a robot manipulator, usually programmable, with similar functions to a human arm. The links of such a manipulator are connected by joints allowing either rotational motion (such as in an articulated robot) or translational (linear) displacement. technology in automating tape backup storage for networks. The company now offers a full line of single drive and robotic library tape systems compatible with Novell NetWare, UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). , Windows NT, OS/2 and other operating environments. These award-winning products are available through a worldwide network of distributors and VARs. For further information, contact ADIC at 14737 N.E. 87th Street, Redmond, WA 98052 USA; telephone, 206/881-8004; fax, 206/881-2296. CONTACT: Memorex Telex Corporation, Raleigh, NC Laura Streeter, 919/250-6267 or ADIC, Redmond, WA Stephen Whitner, 206/881-8004 KEYWORDS: TEXAS WASHINGTON NORTH CAROLINA North Carolina, state in the SE United States. It is bordered by the Atlantic Ocean (E), South Carolina and Georgia (S), Tennessee (W), and Virginia (N). Facts and Figures Area, 52,586 sq mi (136,198 sq km). Pop. INDUSTRY KEYWORD: COMPUTERS/ELECTRONICS COMED REPEATS: New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of 212-575-8822 or 800-221-2462; Boston 617-330-5311 or |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion