ADIC Expands Service Offerings for Global Customers; Same-Day On-Site Service Now Offered in 182 Countries.

Business Editors, High-Tech Writers

REDMOND, Wash.--(BUSINESS WIRE)--Dec. 12, 2000

Advanced Digital Information Corporation (Nasdaq:ADIC) announced today that it has more that doubled the reach of its customer support program, and now offers complete enterprise service support -- including same-day on-site service -- in more than 180 countries worldwide.

This extension is part of an on-going ADIC(R) program to expand service options for an increasingly global customer base. The expanded program links ADIC Technical Assistance Centers (ATAC), which provide 24-hour dispatch service, to teams of help-desk resources, customer engineers and logistics centers on six continents through an integrated, globally accessible database.

"Service is a central part of ADIC's mission of helping organizations store, manage, and protect their most critical asset -- their digital data," commented Rob Swanson, ADIC vice president of Worldwide Customer Support. "ADIC has shipped more than 70,000 automated tape libraries and last year had the world's second largest unit market share in the segment(1). Our products, many of which store data for globally distributed IT departments, range from small autoloaders to the world's largest mixed-media libraries, from NAS appliances and Storage Area Networks to data management software.

"We are pleased to be able to announce the geographical expansion of our service program at the same time that we have increased its technical reach to cover the increasingly complex set of solutions demanded by data that is, worldwide, increasing dramatically in volume, value, and complexity. This announcement represents the culmination of strong efforts on the part of both ADIC's service team members and our service partners."

In the expanded ADIC service program, a single call links customer sites around the world to a wide variety of resources, including

-- Technical Support Help Desk, which specializes in small library support
(including next-day exchange services),

-- On-site Customer Engineers, most important for supporting larger library
systems and ADIC's NAS appliance line,

-- SAN Support Team offering one-call support for ADIC Storage Area Networking
installations, and

-- Software Support Team, specialists in ADIC's storage management and SAN
file-sharing software.

The ADIC support team includes field technicians located throughout the world along with support technicians and system engineering resources centered in Redmond, Washington; Denver, Colorado; Boehmenkirch, Germany; Paris, France; and London, England. In several regions, direct ADIC service is linked through ATAC to service professionals and logistics support centers operated by certified service partners, including IBM and, most recently, NCR.

About ADIC

With an installed base of more than 70,000 automated libraries, innovative storage management software, Fibre Channel Storage Area Network (SAN) solutions, and Network Attach Storage (NAS) appliances, ADIC is a leading device-independent storage solutions provider to the open systems marketplace. The Company offers a broad range of products designed to enhance organizations' ability to store, protect, manage and use their rapidly growing network data. ADIC's automated storage products are available through a worldwide sales force and a global network of resellers and OEMs, including Dell, Fujitsu Siemens and IBM. Further information is available at http://www.adic.com.

(1) Source: IDC Worldwide Tape Automation Market Forecast and Analysis, 1999-2004.

ADIC is a registered trademark of Advanced Digital Information Corporation. All other trade or service marks mentioned in this release should be considered the property of their respective owners.