ADI Systems sets new industry standard for customer service; benefits include 42-month warranty and 5-day repair QuickTurn.SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--May 12, 1997--ADI Systems, Inc., the innovator in display technology, today announced a major expansion to their customer service program. The unprecedented program includes a 42-month warranty and QuickTurn, ADI's guaranteed five-day repair or replacement turnaround service. "As the fifth largest display manufacturer in the world, we are pleased to offer our customers the industry's longest warranty program," said Dan Dunn, ADI Systems' Director of Distribution Sales. "ADI manufactures a high-quality, reliable product that is a strong value in terms of product, support, and price. As of May 1, the limited warranty Limited warranty A warranty with certain conditions and limitations on the parts covered, type of damage covered, and/or time period for which the agreement is good. is extended to all customers of new ADI products in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Canada. The warranty covers the company's ProVista Business Line Series and MicroScan Performance, Graphics and Value Series monitors. "ADI's stringent design and manufacturing process for each monitor shipped gives us the confidence to provide the channel, and ultimately the end-user, with the outstanding benefits of our warranty program," said Tom Corpuz, ADI Channel Marketing Manager. Increased Warranty. Effective now and retroactive Having reference to things that happened in the past, prior to the occurrence of the act in question. A retroactive or retrospective law is one that takes away or impairs vested rights acquired under existing laws, creates new obligations, imposes new duties, or attaches a to purchases made by April 1, 1997, ADI's warranty for the MicroScan and Duo monitors is increased to 42 months -- including parts, labor and CRT (1) (C RunTime) See runtime library. (2) (Cathode Ray Tube) A vacuum tube used as a display screen in a computer monitor or TV. The viewing end of the tube is coated with phosphors, which emit light when struck by electrons. . For the ProVista line, the warranty is extended to 36 months parts and labor, 24 months CRT. To encourage participation, ADI offers all end users who register an additional three month warranty on all product lines. Repair Turnaround. With the industry offering an average 10-day turnaround for standard warranty repairs, ADI's QuickTurn five-day turnaround policy raises the bar by slashing user downtime in half. About ADI Systems, Inc. ADI Systems, Inc. is the North American North American named after North America. North American blastomycosis see North American blastomycosis. North American cattle tick see boophilusannulatus. subsidiary of Taiwan-based ADI Corporation, the world's fifth largest manufacturer of color not of the white race; - commonly meaning, esp. in the United States, of negro blood, pure or mixed. See also: Color monitors. ADI manufactures the award-winning MicroScan series of color monitors, an innovative family of high-performance 14-, 15-, 17-, and 21-inch models (13.3 - 20-inch viewable image The actual diagonal image on a monitor screen. For a long time, CRT measurements have been overstated; for example, a 17" CRT is generally between 15" and 15.8" diagonal. On the other hand, flat panel monitors on laptops, and later on desktops, have always provided accurate measurements, ) designed for graphics-intensive business computing. The company also manufactures the value ProVista Series, aimed at entry-level business applications and the small office /home office market. ADI has received ISO (1) See ISO speed. (2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001 certification for excellence of quality assurance in design, development, production, installation and servicing. ADI Systems can be found on the web at www.adiusa.com . In addition to branch offices in the United States, ADI has an international presence in China, France, Germany, Japan, Thailand, The Netherlands and United Kingdom in addition to the USA. ADI factories are located in Taiwan, Thailand, and China. The ADI logo, MicroScan, and ProVista are trademarks of ADI Corporation. Sales: 800/228-0530; Corporate Phone: 408/944-0100; Corporate Fax: 408/944-0300. CONTACT: ADI Systems, Inc. Thomas Bayens, 408/944-0100 tbayens@adiusa.com or Rourke & Company Tiffany Hilton, 408/453-9194 thilton@rourke.com |
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