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ADERANT Announces New Client Relationship Management System 'Purpose Built' for Professional Services Organizations at 2005 Marketing Partner Forum.


ATLANTA & SAN DIEGO San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay.  -- ADERANT Front Office CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization.  Integrates All Aspects of Client Engagements, Enabling More Informed Decisions That Drive Client Satisfaction and Firm Results

ADERANT, the global software provider committed to unifying front and back office operations through customized practice management applications, today announced plans for a new client relationship management (CRM) system designed specifically for professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products.  organizations. ADERANT Front Office CRM provides complete embedded capabilities that unify core front- and back-office applications, and empowers professionals working directly with clients to instantaneously access every aspect of client relationship, matter and billing information. This CRM solution is the first in a family of integrated, next generation applications designed to power the Front Office of professional services organizations.

Adding CRM capabilities strategically extends ADERANT's market-leading practice management portfolio by enabling professional service firms of all types to create a matter-centric business process from a single interface. This extension increases the speed of information retrieval information retrieval

Recovery of information, especially in a database stored in a computer. Two main approaches are matching words in the query against the database index (keyword searching) and traversing the database using hypertext or hypermedia links.
 and provides single-source access to vast amounts of client information. Broadening the professionals' view into clients and matters enables real-time decision making that better services clients and meets critical firm wide business objectives. An embedded and customizable business application platform unifies all aspects of practice management--a critical capability that eliminates a disconnected flow of information between front and back office systems and removes the risk of missing potential business opportunities.

"In an industry where time truly is money, professional services organizations need fast, reliable and real-time access to every piece of information that will help better serve their clients," said Michael J. Simmons, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board.  of ADERANT. "Embedding CRM into our already robust portfolio of practice management solutions provides services organizations a full view into client and matter information at every level within the firm."

About ADERANT Front Office CRM:

ADERANT's overall product strategy is to deliver a fully embedded and customizable business application foundation that unifies the essential elements required to operate, automate, control, analyze and grow a profitable professional services practice. CRM will be one component of a series of ADERANT Front Office applications that will ultimately enable a firm to create a completely matter-centric business process that is:

--Flexible via robust customization and workflow enablement

--Intuitive by nature through a single user interface built on the Microsoft Office Microsoft's primary desktop applications for Windows and Mac. Depending on the package, it includes some combination of Word, Excel, PowerPoint, Access and Outlook along with various Internet and other utilities.  system

--Cost-effective with a unified Front and Back Office database and management infrastructure

--Scalable due to its Microsoft.NET framework

--Integrated to Case Management, Document Management and Knowledge Management

"ADERANT'S commitment to continually providing innovative solutions that address the needs of professional organizations like ours further proves we made the right decision when selecting ADERANT as our partner for professional services solutions," said Joe Thimm, senior controller of Miller, Canfield can·field  
n. Games
A form of solitaire.



[After Richard Albert Canfield (1855-1914), American gambler.]

Noun 1.
, Paddock paddock

a fenced field or enclosure.


joining paddock
used for mating.
 & Stone, PLC. "As we continue to focus on the business of law, integrating systems and client information into a single source will be critical to ensuring our long term financial success."

Effectively managing all aspects of firm/client relationships is critical for professional services organizations, including legal, accounting and consulting firms. Embedding ADERANT Front Office CRM with the financial management, reporting and analytics capabilities ADERANT already offers firms a single source for accessing every aspect of client activity. Combining CRM with these powerful tools provides unique insights into business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets  that ensure firms are building and maintaining relationships with their most valued clients.

Product Availability:

The strategy calls for a two-phased rollout of ADERANT Front Office CRM. The initial version delivers current users contact, list and event management capabilities, as well as integration with Microsoft Outlook For the e-mail and news client bundled with certain versions of Microsoft Windows, see .

Microsoft Outlook or Outlook (full name Microsoft Office Outlook
. Subsequent releases will further extend these same features, and will also promote complete visibility into matter and client data, integrate with other Microsoft Office applications and add case management functionality.

"Professional services firms are increasingly looking for Looking for

In the context of general equities, this describing a buy interest in which a dealer is asked to offer stock, often involving a capital commitment. Antithesis of in touch with.
 solid front office applications that unify all aspects of client and matter information into one integrated solution," said Brian Sommer Sommer is a surname, from the German and Danish word for the season "summer".

It may refer to:
  • Alfred Sommer (ophthalmologist) (born 1943), American academic
  • António de Sommer Champalimaud
  • Barbara Sommer (born 1948), German politician (CDU)
 of TechVentive, an analyst firm focused on service, people and project oriented technologies. "A lack of integration between front and backend solutions can result in disappointed clients, missed growth opportunities and other problems. ADERANT is one of the first software providers addressing this critical market need."

ADERANT Front Office CRM provides:

--Desktop Integration - Allows management of contacts with integration to a central contact store

--Contact Management - Enables firms to create contacts, define complex organizational hierarchies and cultivate relationship among contacts via a customized access screen

--Relationship Navigation - Provides ability to navigate people by relationship type, related people and companies, and who knows whom

--Opportunity Management - Enables tracking of opportunities to completion and provides pipeline analysis throughout the cycle

--List/Event Management - Provides ability to easily create contact lists to effectively manage mailings, seminars, events and other marketing campaigns

--Customized templates to record, organize and track information pertaining per·tain  
intr.v. per·tained, per·tain·ing, per·tains
1. To have reference; relate: evidence that pertains to the accident.

2.
 to a firm event

ADERANT will be announcing more details about the new strategy January 19-21 in San Diego at the legal industry's leading conference on client development, Marketing Partner Forum 2005.

About ADERANT:

ADERANT, headquartered in Atlanta, GA, is a leading provider of software for services organizations. The global software company offers a comprehensive suite of solutions, consisting of financial, resource and practice management software that enables services organizations of all sizes to maximize operational efficiencies. ADERANT provides solutions to the world's largest and most prominent service organizations - including American Express American Express (NYSE: AXP), sometimes known as "AmEx" or "Amex", is a diversified global financial services company, headquartered in New York City. The company is best known for its credit card, charge card and traveler's cheque businesses. , Deloitte Consulting, KPMG KPMG Klynveld Peat Marwick Goerdeler (accounting firm)
KPMG Kaiser Permanente Medical Group
KPMG Keiner Prüft Mehr Genau (German)
KPMG Kommen Prüfen Meckern Gehen
 LLP LLP - Lower Layer Protocol , Skadden Arps and Winston & Strawn. ADERANT also has offices in Asia Pacific and Europe. More information about ADERANT is available at www.aderant.com.

Javelan, and Novient are registered trademarks, and CMS (1) See content management system and color management system.

(2) (Conversational Monitor System) Software that provides interactive communications for IBM's VM operating system.
.Net, Business Intelligence, Front Office CRM, Keystone and all ADERANT product logos are trademarks of ADERANT Holdings, Inc. or its subsidiaries. All other trademarks mentioned herein are the properties of their respective companies.
COPYRIGHT 2005 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Jan 19, 2005
Words:945
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