ADC VP Lowell Johnson Joins Spanlink Communications Executive Team as Vice President of Customer Advocacy.MINNEAPOLIS -- Spanlink Communications, a leading IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony. and contact center solution provider, announced today that Lowell Johnson, formerly Vice President of Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. - Americas at ADC Telecommunications, has joined the Spanlink executive team as Vice President of Customer Advocacy, which includes pre-sales engineering, field services and consulting, project management, custom development and technical assistance. Johnson brings a strong background in running large professional services organizations. At ADC (1) See A/D converter. (2) (Apple Display Connector) A peripheral connector from Apple that combines digital video display, USB and power in one cable. , Johnson's organization led systems implementations in partnership with leading systems integration firms, including IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , EDS (Electronic Data Systems, Plano, TX, www.eds.com) Founded in 1962 by H. Ross Perot (independent candidate for the President of the U.S. in 1992), EDS is the largest outsourcing and data processing services organization in the country. and Accenture. "Spanlink has seen a tremendous upturn in our IP Communications-focused services over the course of the past year - more than doubling our business in 2003," said Spanlink President and COO, Steve Obsitnik. "We are extremely fortunate to have attracted Lowell to Spanlink. We believe his experience and leadership will enable us to continue to deliver the innovative, quality service our customers have come to expect as we scale our services organization at the next level." With ADC, Johnson most recently led a 200-person professional services team responsible for the delivery of consulting and implementation services throughout North and South America. Johnson was previously based in Milan, Italy, where he led deployment of ADC's software solutions across multiple sites in Europe and the Asia-Pacific region. Before ADC, Johnson worked for McLeodUSA as Vice President of Information Technology, where he managed a Market Implementation Group to implement standard systems, processes, and products in new markets and within acquired companies. "Spanlink's innovative solutions and leadership position in the IP telephony and contact center space were the key attractions for me," said Johnson. "I'm looking forward to being a contributor to Spanlink's success during this exciting time of growth in the industry." About Spanlink Communications, Inc. Spanlink Communications is a leading solution provider of IP communications and contact center solutions. Spanlink delivers next-generation customer interaction and service architecture products that maximize efficiency in a pure-IP or migratory environment. Spanlink is one of the leading reseller-integrators of Cisco Systems IP Communications and Contact Center products, including Cisco CallManager, and Cisco Intelligent Contact Management (ICM ICM Intercom ICM Integrated Crop Management ICM International Congress of Mathematicians ICM Information Classification and Management ICM Intelligent Contact Management (Cisco) ICM International Creative Management ), Cisco IP Contact Center (IPCC See IMS Forum. ) Enterprise, and Cisco ISN Noun 1. ISN - Switzerland's information network for security and defense studies and for peace and conflict research and for international relations International Relations and Security Network and IP-IVR. Find news and information at www.spanlink.com. Trademark reference: Spanlink, Spanlink Communications, and the Spanlink Communications logo are registered trademarks of Spanlink Communications. All other company or product names mentioned may be the trademarks of their respective owners. |
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