ADC Partners With edocs, Inc. to Enable ICPs To Strengthen and Grow Their Customer Base Through an Integrated Internet Bill and Statement Solution.

Business Editors

MINNEAPOLIS--(BUSINESS WIRE)--May 22, 2000

ADC (Nasdaq: ADCT; www.adc.com) today announced an alliance with edocs, Inc., a leading provider of Internet billing and customer management solutions. Through the alliance, ADC will integrate edocs' BillDirect(TM) into ADC's Singl.eView(TM), which is intended to enable integrated communications providers (ICPs) to boost customer satisfaction and reduce churn through edocs' comprehensive Internet bill presentment and payment solution. The combined offering will allow ICPs to provide their customers with the ability to control and manage telco account information online.

This solution has been designed to enable ICPs competing to attract and retain customers in the increasingly competitive broadband era to improve customer loyalty, create new revenue opportunities, and offer enhanced online customer interactions. Together, Singl.eView and BillDirect will allow ICPs of any size to deliver Internet bill and statement presentment and payment solutions that allow customers to view, query, sort, and analyze account information and invoices. The solution also offers customers the ability to access account history and enter payments whenever they want.

BillDirect is a comprehensive Internet billing and customer management software solution that transforms transactional content, such as the information in a telco bill, into personalized, interactive communications enabling customer care and marketing via the Internet. Singl.eView is the first integrated, scalable customer management and convergent billing solution for ICPs that offers ICPs a real-time Web-enabled view of their customer, service and network information.

"To compete effectively in the broadband era, service providers need to harness the interactivity of the Internet," said Jim Moran, co-founder and executive vice president of sales and marketing at edocs. "BillDirect's statement personalization and analytics capabilities combined with Singl.eView's integrated customer management and convergent billing capabilities gives ICPs the tools they need to deliver the care their customers expect."

BillDirect and Singl.eView will provide user-configurable tools to create personalized electronic invoices and enable targeted cross-selling based on the ICP's specific business rules. Singl.eView's extensive self-care capabilities and pre-built HTML interfaces allow customers to better control and manage their accounts.

"Internet bill presentment and payment is a crucial tool for customer attraction and retention," said Larry Barker, president of ADC Software Systems Division. "This alliance will help enable ICPs to strengthen and build their customer base by empowering their customers to better control and manager their account information."

Singl.eView is an integral part of Singularit.e, ADC's new suite of products and services that allows ICPs to build open operational support systems (OSSs) to compete more effectively in the broadband era. Singularit.e automates key OSS processes by combining real-time convergent billing, advanced customer management and service assurance technology with integration services from leading consulting companies.

About edocs

edocs, Inc. develops, markets, and supports a leading software platform for Internet billing and customer management. edocs' flagship product, BillDirect, maximizes customer relationships by enabling web-based billing, customer self-service, targeted marketing, and secure content distribution. edocs' products are used by some of the world's largest providers of consumer credit, utility, and billing services, including American Express, General Electric Card Services, Southern California Edison, Boston Edison, TXU, and Moore.

About ADC

ADC Telecommunications, Inc. is a leading global supplier of network equipment, software and integration services for broadband, multiservice networks that deliver data, video and voice communications over telephone, cable television, Internet, broadcast, wireless and enterprise networks. ADC's broadband, multiservice network solutions enable local access, high-speed transmission and software management of communications services from service providers to consumers and businesses over fiber-optic, copper, coaxial and wireless media. Headquartered in Minneapolis, Minnesota, ADC has approximately 16,900 employees around the world and annual sales of $2.3 billion. ADC's stock is included in the Standard & Poor's 500 Index and Nasdaq-100 Index. For additional information, visit ADC's Web site at www.adc.com .