ADC Launches New Metrica Solutions for Service Assurance of Next Generation Networks.

Business Editors & Technology Writers

MINNEAPOLIS & CANNES, France--(BUSINESS WIRE)--Feb. 19, 2002

Metrica Service Manager Helps Providers Manage the Interaction of

Customers, Services and the Network to Maximise Revenue

ADC (Nasdaq:ADCT; www.adc.com) a leading global supplier of fiber optics, network equipment, software and integration services for broadband, multi-service networks, today announced the launch of Metrica(TM) Service Manager, an innovative service quality management (SQM) solution. Metrica Service Manager lets next generation providers monitor, in real time, the quality of the user experience to deliver customer satisfaction through service quality.

In the increasingly complex world of delivering next generation services, the successful operators will be those who can consistently deliver the right services at the quality levels demanded by their customers. ADC's Metrica Service Manager enables service providers to approach the task of network management from an end-to-end service perspective rather than a technical one and to see the wider service picture rather than just focusing on the underlying components of the network.

Metrica Service Manager helps service providers make informed decisions about how to prioritize the resolution of faults that may occur on their network by providing visibility of the services running on the network, the customers using those services and ultimately the revenue they are generating.

ADC has already deployed Metrica Service Manager at Orange, one of the largest mobile network operators in the UK and, arguably, one of the world's most customer-focused brands.

"We use ADC's Metrica Service Manager to help us see things as a customer sees them, thereby monitoring the quality of user experience and the level of service that customers encounter," said Andy Chalmers, OSS Consultant for Orange. "We see overall quality of service as a key differentiator in the increasingly competitive mobile phone market. ADC was the only supplier that shared the `customer-first' philosophy, which is central to our entire business strategy to retain existing customers and bring in new ones."

"Traditionally, fault and performance management OSS have provided a network centric view, with little correlation to the customer experience. However, the industry is seeing a paradigm shift where service level management is a necessity in meeting customer expectations," said Mark Basham, Director OSS,

RHK. "With the introduction of new and innovative wireless data services, network operators have no choice but to move away from a network oriented approach to one that is service and customer-centric. We believe that with its launch of Metrica Service Manager, ADC recognizes the fact that the adoption and deployment of Quality of Service (QoS) strategies will be instrumental in ensuring customer satisfaction, and ultimately competitiveness in 2.5G/3G services."

A customer-focused approach to service management still requires a strong foundation of network performance management - albeit from the customer perspective. ADC's launch of its new Metrica Performance Manager solution for real-time pro-active performance management gives service providers the architecture necessary for optimising infrastructure and minimising network downtime. This means they can reduce capital and operational expenditure, allowing them to maximise return on network investment.

"This new solution again positions ADC at the forefront of the service assurance market - building on the market leading position that Metrica solutions have held in the wireless space," said David Heaps, senior vice president of ADC's Software Systems Business Unit. "We are now able to offer a single convergent solution for providers that covers the transition from 2G to 2.5G and into the next generation."

ADC has deployed its Metrica Service Assurance solutions in more than 200 networks around the world. Metrica is a key component of Singularit.e, ADC's suite of best-in-class software, supporting the mission-critical areas of OSS including customer management billing and commerce, service fulfilment, and service assurance. Singularit.e is used by some of the world's most renowned communications service providers. ADC also offers integration services through its worldwide partner network and via its own team of highly specialized network consultants. More information is available on the Web at www.adc.com/oss.

About ADC

ADC is The Broadband Company(TM). ADC tailors high-quality, custom solutions of network equipment, fiber optics, software and systems integration services that enable communications service providers to deliver high-speed Internet, data, video and voice services to consumers and businesses worldwide. ADC (Nasdaq:ADCT) has sales into nearly 100 countries and is included in the Standard & Poor's 500 Index and the Nasdaq 100 Index. Learn more about ADC Telecommunications, Inc. at www.adc.com.