ADC Chooses Norstan to Install Internet Protocol Contact Center.

Business Editors/High-Tech Writers

MINNEAPOLIS--(BUSINESS WIRE)--Dec. 12, 2002

Norstan, Inc. (Nasdaq:NRRD), a leading provider of communications technology solutions, installed an IP Contact Center for ADC, a supplier of equipment, software and integration services for broadband and multi-service networks. The new contact center, which handles voice and data simultaneously, will help ADC combine call centers in the U.S. and Europe that handle customer service for the IP Cable product line into a single "virtual" center.

ADC engaged Norstan Communications, Inc. to deploy the IP contact center for the IP Cable Technical Support operations across five locations in the United States, Belgium and Germany. This IP Contact Center will be implemented as a single unified environment with local PSTN access in all three countries. The IP Contact Center includes a basic voice menu to assist in directing callers to the appropriate technical support team regardless of location or time of day.

ADC wanted to connect its customer service technical support call centers in the U.S., Germany and Belgium into a seamless system. Norstan is centered around the IP Contact Center solution because it handles both voice and data, giving ADC one network that will do the work of two. With the solution's hardware located at its Minnesota facility, ADC's three call centers will form one virtual center that provides "follow-the-sun" support (calls are routed to the center that's open) and reduced call wait times (calls are routed to the most available person).

The Norstan design includes an IVR (Interactive Voice Response) capability with auto attendant, menu direction and skills-based routing, and CTI (Computer Telephony Integration) desktop tools so ADC agents and managers can view specific information, such as how many calls are waiting (call queue) and call wait times, on their computers. The system also has a web view report component that allows managers to easily view supervisory reports.

"Our positive experience with Norstan was one reason we picked them to integrate our global call centers," said Jeff Korkowski, vice president of Customer Service of ADC, "but Norstan went beyond what we expected. By providing us with an IP Contact Center solution, we not only have the virtual call center we wanted, we also gain a single network that combines voice and data. We gain operational efficiencies and cut costs at the same time we're improving the great technical support we already provide our customers."

"We take our expertise in contact center design and our desire to meet our clients' communications technology needs very seriously," said Larry J. Schmidt, Norstan's executive vice president of Communications Technology Direct Solutions. We're pleased to offer clients like ADC the option of a voice/data network that has more features and benefits than they were originally looking for."

About ADC

ADC is The Broadband Company(TM). ADC offers high-quality, value-added solutions of network equipment, software and systems integration services that enable communications service providers to deliver high-speed Internet, data, video and voice services to consumers and businesses worldwide. ADC (Nasdaq:ADCT) has sales into nearly 100 countries. Learn more about ADC Telecommunications, Inc. at www.adc.com.

About Norstan, Inc., www.norstan.com

Norstan, Inc. (Nasdaq:NRRD) ...the technology services people who improve the way their customers communicate. A full-service telecommunications solutions company that delivers voice and data technologies and services, and remanufactured equipment to select corporate end-users and channel partners. Norstan also offers a full range of technologies for contact center design, messaging, infrastructure, conferencing and mobility. Headquartered in suburban Minneapolis, Norstan, a company small enough to care, yet big enough to serve, has offices located throughout North America. To learn more, visit the Norstan website at www.norstan.com.

This release contains forward-looking statements within the meaning of the Private Securities Litigation Acts of 1995. A number of factors should be considered in conjunction with the above forward-looking statements, including changes in economic and market conditions, factors related to the development of new technologies, product pricing, industry regulation, management of growth, the integration of regulation, management of growth, the integration of acquisitions, and other factors set forth in cautionary statements included in Norstan's Form 10-K and other documents filed with the Securities and Exchange Commission. Readers are cautioned not to place undue reliance on forward-looking statements, which reflect management's analysis only as of the date of this release. The company undertakes no obligation to update these forward-looking statements to reflect events and circumstances that may arise after the date of this release.

Norstan and associated product names are trademarks or registered trademarks of Norstan, Inc. in the United States and/or other countries. All other products and services mentioned in this document may be trademarks of the companies with which they are associated.