ADC's Metrica Software Ranked as Leader in Service Quality Management by Frost & Sullivan.

Business Editors & Technology Writers

MINNEAPOLIS--(BUSINESS WIRE)--Oct. 31, 2001

Singularit.e(TM) Service Assurance Solutions

Lead Market in Global Industry Report

ADC (Nasdaq:ADCT; www.adc.com), a leading global supplier of fiber optics, network equipment, software and integration services for broadband, multiservice networks, today announced that a recent report by Frost & Sullivan ranked ADC among the top 10 service assurance vendors. The report also places ADC as the market leader for Service Quality Management.

Entitled "World OSS Service Assurance, Market Analysis," the report provides a market overview for the year 2000. The overall Service Assurance market was estimated at $2.43 billion. The top six vendors hold 51% of the market, with ADC holding an overall market share of 6.2% for conventional and next-generation networks.

"Metrica is well-known in the Service Assurance market as the first and most visible proponent of the concept to measure service quality, even before the dawn of next-generation networks," said Jim Alsman, OSS Program Leader at Frost & Sullivan. "ADC has built on that early market leadership with next-generation offerings, creating a bankable brand that much of the marketplace considers synonymous with service quality."

"With next generation services the only measure of quality that counts is the customer's perception of it. Increasingly we are seeing the focus of service assurance moving beyond managing the network to managing the services that run on it," said David Heaps, senior vice president and general manager for ADC's Software Systems Division. "ADC's strengths in both traditional network performance management and service quality management mean we are uniquely placed to help providers manage the overall end-to-end quality of the user experience."

ADC's Metrica(TM) Service Assurance solutions are deployed in more than 160 networks in 55 countries around the world. Customers include Orange, Maxis, T-Mobil and others. Metrica's end-to-end view of the network and powerful reporting capabilities enable service providers to control costs by obtaining maximum efficiency out of existing networks, to guarantee quality of service, and to offer and manage service level agreements. Metrica helps service providers increase revenues by providing higher quality service to reduce churn and increase retention of high-value customers.

Metrica is a key component of Singularit.e, ADC's suite of best-in-class software, supporting the mission-critical areas of OSS including customer management and billing, service fulfillment, and service assurance. Singularit.e's competence is in solving real business issues and its applications offer proven functionality, flexibility, and scalability to some of the world's most renowned communications service providers. ADC also offers integration services through its worldwide partner network and via its own team of highly specialized network consultants. More information is available on the Web at www.adc.com/oss.

About Frost & Sullivan

Frost & Sullivan has become a world leader in providing strategic market and technical information over the past 40 years. Its currently offers nine research methodology types covering nine industry sectors, and each research type has its own distinct research methodology and sources. Frost & Sullivan works closely with its clients to identify and analyze the critical market challenges they must address to become successful competitors in their industry. Its work is focused on these challenges in order to provide its clients with Market Engineering strategies that enable them to increase revenues, market share and profitability.

About ADC

ADC is The Broadband Company(TM). ADC tailors high-quality, custom solutions of network equipment, fiber optics, software and systems integration services that enable communications service providers to deliver high-speed Internet, data, video and voice services to consumers and businesses worldwide. ADC (Nasdaq:ADCT; www.adc.com) has operations in nearly 100 countries and is included in the Standard & Poor's 500 Index and the Nasdaq 100 Index. Learn more about ADC Telecommunications, Inc. at www.adc.com.