ADC's EasyAdmin Web Allows Service Providers to Bring Account Management Online; Subscribers Can Order, Manage and Change Services Through Customized Web Portals.Business Editors/High-Tech Writers MINNEAPOLIS--(BUSINESS WIRE)--June 27, 2001 ADC (1) See A/D converter. (2) (Apple Display Connector) A peripheral connector from Apple that combines digital video display, USB and power in one cable. (Nasdaq:ADCT ADCT Adaptive Discrete Cosine Transform ; www.adc.com), a leading global supplier of fiber optics fiber optics, transmission of digitized messages or information by light pulses along hair-thin glass fibers. Each fiber is surrounded by a cladding having a high index of refractance so that the light is internally reflected and travels the length of the fiber , network equipment, software and integration services for broadband, multiservice networks, today announced the release of an enhanced version of EasyAdmin Web (EAW EAW Empire at War (Star Wars video game) EAW European Arrest Warrant (also seen as EUAW) EAW Eastern Acoustic Works, Inc. ). The new version enables service providers to shift the management of customer accounts and mix of services to customers themselves. EasyAdmin Web helps service providers to support subscribers' changing communications needs through a Web interface where users can configure voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. , call management, fax and email applications to fit their preferences. Subscribers can make routine service changes themselves, preserving support center time for critical problems. EasyAdmin Web offers the convenience of 24-hour access and an easy-to-use interface in which subscribers can use pull-down menus, graphical icons and point-and-click functionality to initiate new services and alter existing ones. This enhanced version of EasyAdmin Web, when combined with ADC's Unified Message Portal application, also allows subscribers to access voice, fax and email messages over the Web. "With dozens of different features available from service providers, customer service has become extremely complex and costly," said Grant Wakelin, president of ADC's Enhanced Services Division. "ADC's new EasyAdmin Web supports Web-based self-service that lets subscribers change their service at will, making account management more convenient for themselves and more efficient for their provider of choice." The continuing demand for advanced but easy-to-use communications services makes it more important that service providers enable subscribers to manage multiple services in a simple way. Serving such demands on a one-to-one basis with service representative support is costly to service providers. To strike a balance between subscriber needs and service providers' operating objectives, EAW connects multiple services seamlessly through a single Web interface. "Customization and personalization are critical elements in providing ideal customer care," said Aurica Yen, analyst at the Yankee Group (the Yankee Group, Boston, MA, www.yankeegroup.com) A major market research, analysis and consulting firm founded in 1970 by Howard Anderson. It provides general consulting and strategic planning in the computer and communications field. . "Service providers must optimize the customer service experience for their end-users because often it is the only point of contact that a service provider has with the customer. These services will become a key differentiator among competitors." EasyAdmin Web is the most recent addition to ADC's Broadband Services Platform, which helps service providers to reduce the complexity of anywhere, anytime communications, opening a new wave of capabilities for consumers and businesses. About ADC ADC is The Broadband Company(TM). ADC's fiber optics, network equipment, software and integration services make broadband communications a reality worldwide by enabling communications service providers to deliver high-speed Internet See broadband. , data, video and voice services to consumers and businesses. ADC (Nasdaq:ADCT) is a Fortune 500 company with sales into more than 130 countries. Learn more about ADC Telecommunications, Inc. at www.adc.com. Cautionary Statement Under the Private Securities Litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. Reform Act of 1995 All forward looking statements contained herein, particularly those pertaining to ADC's expectations or future operating results, reflect management's current expectations or beliefs and are made pursuant to the safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. provisions of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. ADC Telecommunications cautions readers that future actual results could differ materially from those in forward-looking statements depending on the outcome of certain factors. All such forward-looking statements are subject to certain risks and uncertainties, including, but not limited to, demand for ADC's products or services, availability of materials to make products, changing market conditions and growth rates Growth Rates The compounded annualized rate of growth of a company's revenues, earnings, dividends, or other figures. Notes: Remember, historically high growth rates don't always mean a high rate of growth looking into the future. either within ADC's industry or generally within the economy, volatility in the stock market, new competition and technologies, increased costs associated with protecting intellectual property rights, the impact of customer financing activities, ADC's ability to successfully integrate the operations of acquired companies with ADC's historic operations, retention of key employees, fluctuations in ADC's operating results, pressures on the pricing of the products or services ADC offers and the mix of products and services actually sold, and other risks and uncertainties, including those identified in Exhibit 99-a to ADC's Report on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. for the fiscal year ended October 31, 2000. ADC disclaims any intention or obligation to update or revise any forward looking statements, whether as a result of new information, future events or otherwise. |
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