ADAPT Software Applications and IndustriOS Enter Into CRM Technology Pact.

Business Editors and High-Tech Writers

IRVINE, Calif.--(BUSINESS WIRE)--Aug. 27, 2001

ADAPT Software Applications Inc., Irvine-based developers of ADAPT Customer Relationship Management (CRM) software, has announced a technology alliance with IndustriOS, a Canadian-based software company that develops ERP software solutions for discrete manufacturers and distributors.

Under terms of the accord, ADAPT has developed an interface that enables users of the IndustriOS solution to integrate and utilize ADAPT's comprehensive CRM package. ADAPT CRM is an enterprise-class system that allows a business to manage vendor, customer and prospect relationships. The seamless link extends the capabilities of the IndustriOS solution further along the supply chain.

ADAPT gives IndustriOS users control of all aspects of the customer management cycle in a single database, including marketing, sales, service and collections. ADAPT is characterized by real-time "front" to "back" office integration, open architecture that is 100% customizable, platform and database independence, and reduced cost with minimal implementation and training in relation to comparable CRM systems.

The ADAPT interface for IndustriOS is now available and provides the following features:

-- Full database synchronization -- information changes in ADAPT automatically
update in real-time the appropriate files in IndustriOS.

-- The ability to manage and view every aspect of customer relationship from a
single screen that contains the complete customer record.

-- The ability to launch IndustriOS order entry screen for a specific customer
directly from the same customer record in ADAPT.

-- The ability to review the status of inventory and production information at
the account level.

-- The ability to review and create key transactions, such as quotes and sales
orders without leaving the CRM database.

-- Extensive setup and security options, and

-- The automatic copying of all IndustriOS customer and vendor records into
ADAPT when the product is installed.

According to Eva Thompson, general manager of IndustriOS: "We researched many leading CRM products and concluded that ADAPT is unique in providing full CRM functionality and ease of use at a reasonable cost. Based upon this investigation as well as feedback from several ADAPT resellers and end-users, we elected to go with ADAPT as the most powerful and cost-effective way to extend the supply chain functionality of IndustriOS."

Brian Dunn, ADAPT CEO, noted, "We are honored that IndustriOS has chosen ADAPT as the means to extend the functionality of their product to truly manage the entire enterprise, including people, opportunities and problems."

IndustriOS is an easy-to-implement business solution that enables discrete manufacturers and distributors to coordinate activities ranging from estimating to production delivery through modules that include Customer Order Fulfillment, Material Planning and Forecasting, Bill of Materials, Product Costing, Production Planning, and Shop Floor Data Collection. IndustriOS accounting requirements are addressed through a seamless integration with Platinum for Windows from Sage.

IndustriOS recently released IndustriOS Version 2.0 featuring enhanced reporting capabilities. The company is located in Mississauga, Ontario, Canada. For further information, call 800/201-8611, Fax [phone] or e-mail: [e-mail].

Established in 1993, ADAPT Software Applications is a leading provider of fully integrated, front-to-back-office CRM solutions for small- to medium-sized businesses. The company's core competency lies in client/server and Web-based rapid application development and expertise in virtually all major platforms, operating systems and database management systems. ADAPT recently announced the commercial availability of ADAPT 2001, which combines collaboration, executive management, marketing, sales, service, fulfillment, and accounting functionality in a single, affordable, easy-to-use enterprise CRM application.

For information, call: 949/252-1684 or e-mail [e-mail].