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ACT Conferencing Launches New Video Conferencing Managed Services and Online Facilities Scheduling.


ACT Extends New Services to Customers Worldwide to Support Increased Need for Video Conferencing See videoconferencing.

(communications) video conferencing - A discussion between two or more groups of people who are in different places but can see and hear each other using electronic communications.
 

LAKEWOOD, Colo. -- Due to increased demand worldwide for its video conferencing services, ACT Conferencing See teleconferencing.  today unveiled new video conferencing managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality  as well as an online conferencing facilities scheduling system. These new offerings extend greater support to ACT's customers and further simplify accessibility to ACT's video conferencing services.

ACT now offers customers direct access to an experienced team that oversees all facets of video conferencing -- from strategy to infrastructure consulting to implementation of global, multimedia events. ACT will develop customized video conferencing solutions and provide real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example.  customer service 24x7, relieving clients' internal staff of technical support duties. In addition, ACT's all-inclusive monthly pricing model ensures a consistent, predictable cost, regardless of the amount of collaboration required.

"With video conferencing now a routine part of daily meetings, many IT organizations are struggling to deliver consistent, customized and cost-effective cost-effective,
n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate.
 video conferencing," said Gary Iles, senior director of strategy and product management, ACT Conferencing. "ACT's managed video services are customized for each client so we can help them leverage their existing infrastructure with our world class service and client support, which lends to a significant reduction in operating expenses Operating expenses

The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted.
."

To answer the worldwide growing demand for video communications, ACT provides proactive oversight
For Oversight in Wikipedia, see Wikipedia:Oversight.


Oversight may refer to:
  • Government regulation — The role of an official authority in regulating a separate authority.
 and upgrades to ensure optimum performance of video conferencing infrastructure. ACT also provides 'meet and greet' support, real-time problem management, Live Assist, and post-conference issue resolution and follow-up to ensure customers have around-the-clock access to service and support.

Additional services offered include:

* Bridge management. Enhanced quality of service and security with proactive bridge monitoring, in-conference support, maintenance, reports and more.

* Endpoint monitoring and management. Meetings run smoothly with remote device monitoring, problem diagnostics, standards compliance, password management, software updates and reports.

* Problem management. Quickly-resolved technical glitches: on-the-spot troubleshooting Troubleshooting is a form of problem solving. It is the systematic search for the source of a problem so that it can be solved. Troubleshooting is often a process of elimination - eliminating potential causes of a problem.  resolution during events as well as post-meeting evaluation and repair of any ongoing issues.

* Room scheduling. Conference bookings are always in order when using ACT's centralized cen·tral·ize  
v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es

v.tr.
1. To draw into or toward a center; consolidate.

2.
 room bookings solution and scheduling conflict resolution.

* Professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. . Expert consultation for designing or upgrading conference rooms, implementing telepresence Meaning "long distance presence," it refers to videoconferencing applications that feel like a live meeting. Notable features are larger screens that may approach a virtual reality environment and sensors that keep at least one window focused on whomever is speaking at the moment.  conferencing or migrating technology.

In addition to these managed services, ACT Proximity, which offers one of the largest networks of state-of-the-art video conferencing rental sites in the world, now provides a quick and easy way to schedule video conferencing facilities online. Booking requests may be submitted online via ACT's web site to reserve a number of the company's more than 4,000 video conferencing rooms located around the world.

Clients can simply go to http://www.actconferencing.com/services/video/find-a-suite.aspx, search by location and zip code zip code

System of postal-zone codes (zip stands for “zone improvement plan”) introduced in the U.S. in 1963 to improve mail delivery and exploit electronic reading and sorting capabilities.
, and submit a booking request for a video conferencing room at their convenience. Clients can also view photos of available rooms along with details about room size, connectivity options, pricing, map views and even amenities available, such as equipment and catering services. In the coming months, ACT will enhance this online facilities scheduling service with details on additional suites as they become available.

"Client support organizations and processes differ, equipment and network needs vary and regional support models often have unique requirements. So, ACT designs a tailored solution for each customer and we emphasize adaptation to customers' existing paradigms, rather than forcing customers to adopt ours," said Iles. "Our support is designed to facilitate the user's experience from the moment they recognize the need to conduct an event or meeting, through measuring the overall effectiveness of that event. Because of this Service Assurance approach, we pay attention to the complete user and participant experience to reduce costs, improve quality and make companies more productive."

About ACT Conferencing

Established in 1989, ACT Conferencing is a global provider of corporate audio, web and video collaboration services. ACT's integrated platforms provide managed, international and local-language services. The company is headquartered in Golden, Colorado The City of Golden is a home rule municipality that is the county seat of Jefferson County, Colorado, United States. Golden lies along Clear Creek at the eastern edge of the foothills of the Front Range of the Rocky Mountains. , with operations in Australia, Canada, France, Germany, Hong Kong Hong Kong (hŏng kŏng), Mandarin Xianggang, special administrative region of China, formerly a British crown colony (2005 est. pop. 6,899,000), land area 422 sq mi (1,092 sq km), adjacent to Guangdong prov. , Malaysia, Netherlands, Singapore and the UK. For more information, visit www.actconferencing.com.

Cautionary Statements

Statements made in this news release that are not historical facts, such as those discussing future plans and management's beliefs, are forward-looking statements forward-looking statement

A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections.
. Actual results may differ materially from those projected in any forward-looking statement. Important factors that could cause actual results to differ materially from those anticipated by any forward-looking information include, but are not limited to, future economic conditions, competitive services and pricing, new competitor entry, availability of financing, the delivery of services under existing contracts and other factors. Such statements are based on management's current expectations, assumptions, estimates and projections about our industry and business and include statements about markets for our products and services, and development and expansion of products. ACT does not expect and disclaims any obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
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Publication:Business Wire
Date:Sep 1, 2009
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