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ACS Awarded $5 Million Call Center Contract With Pennsylvania Department of Transportation.


DALLAS, Oct. 18 /PRNewswire-FirstCall/ -- Affiliated Computer Services Affiliated Computer Services (ACS) (NYSE: ACS) is a Fortune 500 company that provides information technology outsourcing as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations. , Inc. , a premier provider of business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in  and information technology solutions, announced today that it has been awarded a new, five-year contract to operate the Pennsylvania Department of Transportation's (PennDOT) driver and vehicle services call center. The move is expected to save PennDOT more than $5 million over the next five years.

ACS (Asynchronous Communications Server) See network access server.  will operate the center that handles three million calls annually from customers who have questions concerning driver licensing and motor vehicles. The center will also handle the scheduling of road testing for new drivers. The contract was awarded in a competitive bid process.

ACS currently operates call centers in Pennsylvania for the Philadelphia Parking Authority, Philadelphia Fire Department Emergency Management Services Emergency Management Services (EMS) provides an RS-232 accessible serial console interface to the bootloader menu on modern versions of Microsoft Windows.

During system installation of Windows Server 2003, EMS is enabled per default in case BIOS serial console redirection is
, and the Pennsylvania State Collection and Disbursement Unit.

"We are pleased to enter into this partnership with ACS to provide an important customer service to Pennsylvania drivers and vehicle owners," said PennDOT Secretary Allen D. Biehler, P.E. "The company has considerable experience in call center operations and in the use and application of appropriate technology to help PennDOT improve service to our customers."

ACS will locate the call center in the Harrisburg, Pennsylvania area and will employ approximately 120 people. The call center will be fully operational by January 2006.

"We are extremely pleased that Pennsylvania has chosen to deepen its relationship with ACS," said Tom Burlin, Group President of ACS Government Solutions. "We're committed to providing quality service at the best possible price for our clients."

ACS, a FORTUNE 500 company with more than 50,000 people supporting client operations in nearly 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients. The company's Class A common stock trades on the New York Stock Exchange New York Stock Exchange (NYSE)

World's largest marketplace for securities. The exchange began as an informal meeting of 24 men in 1792 on what is now Wall Street in New York City.
 under the symbol "ACS". ACS makes technology work. Visit ACS on the Internet at http://www.acs-inc.com/ .

The statements in this news release that do not directly relate to historical facts constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and  of 1995. These statements are subject to numerous risks and uncertainties, many of which are outside the Company's control. As such, no assurance can be given that the actual events and results will not be materially different than the anticipated results described in the forward-looking statements. Factors could cause actual results to differ materially from such forward-looking statements. For a description of these factors, see the Company's prior filings with the Securities and Exchange Commission, including our most recent filing. ACS disclaims any intention or obligation to revise any forward-looking statements, whether as a result of new information, future event, or otherwise.

CONTACT: investor relations, Warren Edwards, Executive Vice President- Chief Financial Officer, +1-214-841-8082, or warren.edwards@acs-inc.com , or media, Lesley Pool, Senior Vice President-Chief Marketing Officer, +1-214-841-8028, or lesley.pool@acs-inc.com , both of Affiliated Computer Services, Inc.

Web site: http://www.acs-inc.com/
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Comment:ACS Awarded $5 Million Call Center Contract With Pennsylvania Department of Transportation.
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Date:Oct 18, 2005
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