ACOM's iSeries Division Launches Dial-In Consulting Service for Post-Install Technical Assistance; Addresses Needs of Small/Down-Sized I.T. Departments.

Business Editors

ATLANTA--(BUSINESS WIRE)--May 21, 2003

The iSeries Division of ACOM Solutions Inc. has introduced a new dial-in consulting service that goes beyond the support levels of the company's standard maintenance contracts and allows customers with technical problems to make appointments to work directly with ACOM technical experts online to identify and recommend solutions to problems, it was announced today by Gregory T. Church, vice president of marketing, communications and product management.

Under the new service, ACOM Technical Consulting, ACOM representatives will access a customer site remotely, work through the problem situation, analyze the activity and specify the adjustments that must be made in order to restore the system functionality.

"This service will be of special value to users with typically small I.T. operations, users who have been forced to downsize their technical staffs, or others that have experienced a level of turnover such that they no longer have ACOM-trained personnel on-board," Church said. "With ACOM Technical Consulting, they have virtual staff at their disposal, to use as needed, and they pay only for the time that they use."

A typical case involved the Peru-Indiana Duke's Hospital, which was experiencing difficulty with the operation of ACOM's EZeDocs/400 Automerge feature with its Keene Hospital Information System under certain settings. Duke's Hospital uses EZeDocs/400 to create patient armbands, labels and registration face sheets from stored electronic form templates and Keene system data. For reasons that neither I.T. Director Ron Ehmer nor his clinical analyst were unable to identify, the system began running the same Automerge multiple times after a certain value was changed. Ehmer was not at Duke's Hospital when EZeDocs initial training took place, and he has no programmers on staff to do the problem-solving.

"We spent a whole day trying to find the problem," Ehmer said. "ACOM's technical expert dialed-in to our system, experimented with settings and adjustments and was able to identify the problem and tell us what needed to be done within about one and one-half hours. We were very pleased with his work. This ability to solve on-site problems will be of immense value to I.T. shops that are short on programming and support resources."

About ACOM Solutions

ACOM is a leader in the field of back office process management, offering solutions for payment management, document output management, purchasing management and B2B eCommerce management. The company's solutions integrate seamlessly with enterprise applications such as ERP and CRM to enhance back office and B2B processes for electronic, Internet and paper-based commerce. ACOM offers solutions in the Microsoft Windows and the IBM iSeries (AS/400) environments, including hardware, software, professional services, supplies, and maintenance contracts, as well as the company's 30-day No Risk Guarantee. ACOM serves more than 5,000 customers in the IBM iSeries (AS/400) and Windows environments, supporting organizations in the Financial, Government, Insurance, Manufacturing & Distribution, Logistics, Telecommunications, Healthcare, Hospitality & Gaming industries -- and many more. The company's Financial Documents Division markets the MICRPro In-House Check Production System to banks and credit unions nationwide. Contact ACOM at 2850 E. 29th Street, Long Beach CA 90806; telephone [phone]; fax [phone]; e-mail [e-mail]; Web: www.acom.com/pr.