ACE*COMM Announces New Customer Churn-Risk Engine at SUPERCOMM 2003.

Business Editors/High-Tech Writers

SUPERCOMM 2003

ATLANTA--(BUSINESS WIRE)--June 3, 2003

Company Adds New 'N*Score' Module for Improving Customer Retention Levels to its Award-winning N*VISION(R) Product

ACE*COMM Corporation (NASDAQ:ACEC), a global provider of advanced operations support systems (OSS) technologies, announced today at the SUPERCOMM 2003 exhibition in Atlanta, Georgia, its new customer retention tool designed to help service providers mitigate the risk of voluntary customer churn.

Ineffective customer retention strategies cost the communications service providers more than $10 billion each year, making customer churn the number-one problem facing most service providers. Losing customers shrinks revenues, results in new customer acquisition costs, and often spells the difference between bottom-line profitability and loss.

N*Score from ACE*COMM is a churn-risk engine that ranks service provider customers according to a "customer scoring system" based on cross-referencing known churn risk factors against customers' actual usage patterns. N*Score is designed to identify and rank high-risk customers so service providers can intervene and correct issues before the customer becomes another churn statistic. N*Score works in conjunction with the N*VISION(R) real-time data management and specialized network-usage data warehousing platform to deliver this new feature. N*Score's open architecture makes it suitable for integration with various financial, marketing, and customer retention decision support systems.

Current N*VISION(R) customers can incorporate N*Score as an add-on module with very little integration effort. Service providers who do not currently use N*VISION(R) can also take advantage of this unique offering. N*Score is available with a specialized subset of the N*VISION(R) platform that is easy to install and configure, and does not require the full set of N*VISION(R) components.

ACE*COMM offers N*Score - in either arrangement - as the foundation of an end-to-end architecture that helps communications service providers identify which customers are at risk of abandoning their service plans, so they can take immediate action to retain those customers.

The Company will be previewing N*Score in its booth #20951 at the SUPERCOMM exhibit.

Pricing & Availability:

For more information on N*Score, and its pricing and availability, contact 1(301) 721-3064 or email [e-mail].

About ACE*COMM

ACE*COMM is a global provider of advanced Convergent Mediation(TM) products and Enterprise Telemanagement software applications. ACE*COMM's solutions are employed in wired and wireless networks that deliver voice, data, mixed media and Internet communications. Their proven technology provides the ability to capture, secure, validate, and enhance data from multiple networks. These operations are performed interactively with a data warehouse, and processed information is distributed in near real-time, to all types of carrier OSS (Operations Support Systems) and BSS (Business Support Systems). Solutions are matched to each customer's business environment. They provide the analytical tools required to extract knowledge from operating networks - knowledge our customers use to generate more revenue, reduce costs, accelerate time-to-market for new services, and deliver more effective customer support.

For more than 20 years, ACE*COMM technology has been effectively deployed in over 3500 installations in more than 65 countries world-wide - including over 100 installations in China - enabling the success of customers and partners such as AT&T, Cisco, Marconi, Motorola, Alcatel, General Dynamics, TRW, Unisys and Siemens. ACE*COMM is a registered ISO 9001 quality standard company. For more information, visit www.acecomm.com.

ACE*COMM, NetPlus, the ACE*COMM logo and N*VISION are registered trademarks, and Convergent Mediation is a trademark of ACE*COMM Corporation.

Except for historical information, the matters discussed in this news release include forward-looking statements, that are subject to certain risks and uncertainties that could cause the actual future events to differ materially from those projected, including, but not limited to: the failure of anticipated demand to materialize, delays or cancellations of orders due to various factors, including business and economic conditions in the U.S. and foreign countries; international political conflicts and wars; national and international health crises; industry-wide slowdowns, any limitations on customers' financial resources, the continued convergence of voice and data networks, the continuing success of the Company's strategic alliances for product development and marketing, customer purchasing and budgetary patterns or lack thereof; pricing pressures and the impact of competitive products; the timely development and acceptance of new products; the Company's ability to adequately support its operations, and other risks detailed from time to time in the Company's Report on Form 10-Q and other reports filed with the Securities Exchange Commission. The Company expressly disclaims any obligation or undertaking to release publicly any updates or revisions to any forward-looking statements contained herein to reflect any change in the Company's expectations with regard thereto or any change in events, conditions, or circumstances on which any such statements are based.