ACAPEL Forms Strategic Alliance With Deloitte Tohmatsu Consulting.Business Editors SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif. & TOKYO--(BUSINESS WIRE)--Sept. 18, 2002 ACAPEL, INC inc - /ink/ increment, i.e. increase by one. Especially used by assembly programmers, as many assembly languages have an "inc" mnemonic. Antonym: dec. . (ACAPEL), a global Voice-over-IP solutions provider, today announced that it has formed a strategic alliance with Deloitte Tohmatsu Consulting Ltd, the leading global professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. organization, in order to create and deliver joint solutions that immediately impact customer service and business communication needs of clients worldwide. ACAPEL and Deloitte Tohmatsu Consulting recognized the opportunity to create client-driven solutions that incorporate the best combination of process and technology to drive competitive advantage and profitability for clients. The alliance encompasses the designing, building and integration of Voice-over-IP (VoIP) and web collaboration solutions for contact centers and corporate environments based on leading technology from ACAPEL. The focus of the relationship will be to create collaborative end-to-end solutions (jargon) end-to-end solution - (E2ES) A term that suggests that the supplier of an application program or system will provide all the hardware and/or software components and resouces to meet the customer's requirement and no other supplier need be involved. Compare: turn-key solution. that reduce sales and support costs, drive efficiency and increase customer loyalty and retention for joint clients. "We are excited that Deloitte Tohmatsu Consulting will be adding ACAPEL product knowledge to their depth of experience and expertise in the CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. space," said Yuji Sasaki, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , ACAPEL. "We believe the combination of Deloitte's extensive contact center delivery capability along with ACAPEL's Voice-Over-IP solutions will allow joint clients to differentiate their sales and service processes resulting in increased customer satisfaction and profitability." The software-based ACAPEL product line is intended to help clients move toward the benefits and cost savings associated with the convergence of voice and data while maximizing client's existing infrastructure investments. Deloitte Tohmatsu Consulting will make use of their ACAPEL expertise to enhance and expand existing corporate applications as well as develop entirely new applications using VoIP for its clients. "ACAPEL's vision and products will enable us to realize advanced customer contact center solutions that deliver the promise of CRM for our clients," said Greg Ascolese, Principle, Deloitte Tohmatsu Consulting. Starting immediately, both companies will participate in joint marketing and sales activities such as account planning "Account Planning is the discipline that brings the consumer into the process of developing advertising. To be truly effective, advertising must be both distinctive and relevant, and planning helps on both counts. , lead management and sales presentations. About ACAPEL, INC. ACAPEL, headquartered in San Jose, empowers businesses worldwide to improve the effectiveness and efficiency of their customer interactions through the use of unparalleled Internet voice and real-time collaboration technology. ACAPEL is the U.S.-based technology arm of Softfront, Japan's leading Voice-over-IP (VoIP) software provider, which was founded in 1997 and whose clients include Sony, Sharp, Mitsubishi, NEC (NEC Corporation, Tokyo, www.nec.com, www.necus.com) An electronics conglomerate known in the U.S. for its monitors. In Japan, it had the lion's share of the PC market until the late 1990s (see PC 98). NEC was founded in Tokyo in 1899 as Nippon Electric Company, Ltd. , NTT DoCoMo (NTT Mobile Communications Network, Inc., Japan) Founded in 1991, NTT DoCoMo is a spinoff of Japan's NTT (Nippon Telegraph and Telephone Corporation) which provides wireless services, including cellular, paging, satellite and maritime and in-flight telephone services. and other leading companies. ACAPEL's KISARA software, powered by the NOSKI voice engine, offers enterprises software-based toll-quality VoIP and simultaneous sharing of files and data. About Deloitte Tohmatsu Consulting Ltd. Deloitte Consulting is one of the world's leading management consulting firms List of Management Consulting Firms 1. McKinsey & Company 2. Marakon Associates 3. Boston Consulting Group (BCG) 4. A.T. Kearney 5. Booz Allen Hamilton (BAH) 6. Monitor Group 7. Bain & Company 8. Roland Berger , and is uniquely known for its straightforward approach to solving today's most complex business challenges. Deloitte Consultants work hand-in-hand with clients to improve business performance, drive shareholder value, and create competitive advantage. The firm has 15,000 professionals in 33 countries, and serves more than one-third of the companies in the Global Fortune(R) 500. |
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