ABRA Auto Body & Glass Selects AutocheX.MINNEAPOLIS--(BUSINESS WIRE)--Nov. 17, 1999-- ABRA Auto Body & Glass, a national damaged vehicle repair company, has chosen AutocheX to measure customer satisfaction for their 69-location firm. AutocheX, the industry leader in post-repair consumer satisfaction research, will survey ABRA customers shortly after their vehicle repairs have been completed. This research is then analyzed an·a·lyze tr.v. an·a·lyzed, an·a·lyz·ing, an·a·lyz·es 1. To examine methodically by separating into parts and studying their interrelations. 2. Chemistry To make a chemical analysis of. 3. on a store-by-store basis to ensure that ABRA customers are satisfied with the service they received. Rollie Benjamin, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of ABRA Auto Body & Glass, said, "ABRA is committed to our goal of 100% customer satisfaction. We know that unless we receive the proper feedback from our customers it is impossible to know if we are always on the right track. Because of AutocheX's ability to interface with our ABS (Automatic Backup System) See backup program. Management system, all of our data can now be electronically exchanged and analyzed so that we can tell, down to the team-member level, if a problem has occurred. We are then able to immediately implement solutions so that future problems are eliminated." AutocheX, based in San Mateo San Mateo (săn mətā`ō), city (1990 pop. 85,486), San Mateo co., W Calif., on San Francisco Bay; inc. 1894. It is a commercial and retail center with some high-technology manufacturing. San Mateo, Spanish for St. , CA, measures customer satisfaction for over 2,000 auto repair facilities, and conducts over 35,000 interviews per month. They also conduct post-repair surveys for thirty-five insurance companies on a national basis. "Our unique ability to retrieve data directly from consumers as well as through the shops' electronic systems allows us to produce meaningful management reports," stated Ray Kihara, Executive Vice President of AutocheX. "We are very excited to be a leader in this strategic approach to achieving total customer satisfaction. "Also on the cutting edge are the proprietary reports that ABRA has designed," Kihara continued. "These will give them a unique differential advantage in the industry." ABRA Auto Body & Glass, located in Minneapolis Minneapolis (mĭn'ēăp`əlĭs), city (1990 pop. 368,383), seat of Hennepin co., E Minn., at the head of navigation on the Mississippi River, at St. Anthony Falls; inc. 1856. , MN, specializes in collision See CSMA/CD and collision avoidance system. Collision (physics) Any interaction between particles, aggregates of particles, or rigid bodies in which they come near enough to exert a mutual influence, generally with exchange of energy. repair, paintless dent repair  This article requires authentication or verification by an expert.Please assist in recruiting an expert or [ improve this article] yourself. See the talk page for details. , and auto glass repair and replacement. Their plans for accelerated national growth over the next several years include acquiring existing facilities and building new locations. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion